In-Hospital Patient Transporter, 2nd Shift

UT Southwestern Medical Center; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

UT Southwestern Medical Center is recruiting for a Transporter to support patient movement within the hospital on 2nd shift. The role requires physical stamina, safe patient handling, and adherence to safety and infection control protocols.

The candidate should have a high school diploma or GED, with at least 6 months experience in customer service or patient transport. BLS certification is required by the first day of employment.

Qualifications

• High school graduation or GED required.
• Six (6) months customer service or patient transport experience preferred.
• Basic Life Support (BLS) certification from AHA or ARC required by first day of employment.

Responsibilities

• Transports patients and items to various areas to facilitate patient care.
• Moves patients safely using wheelchairs or hospital beds.
• Verifies patient identification and maintains HIPAA confidentiality.
• Follows safety procedures and infection control guidelines.
• Maintains cleanliness of equipment and reports any needed repairs.
• Participates in training new transport staff and supports weekend/holiday coverage.

Skills

Customer service

Patient transport

Communication

Education

High School Diploma or GED

Job description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you've made to our country. We're proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth.

Summary

The Transporter works under general supervision of the Patient Transport Manager and Operations Supervisor. The Transporter ensures that established safety procedures are followed throughout the transportation process. Monitors the proper functioning of all transportation equipment on a daily basis. Knowledge of patient safety, basic transportation equipment, infection control processes, clerical skills, excellent telephone etiquette, and good communication and organizational skills. This role is fast paced, requiring physical stamina, on your feet walking entire shift. This role is an in-facility position moving patients within the facility via wheelchair or hospital bed. This is 2nd shift starting between 11:30 AM and 3 PM. Hours worked after 5 PM pay a shift differential. Punctuality and excellent work attendance is critical for this role. Requires working rotating weekends and holidays. Candidates must be able to commit to the full training schedule during their first week of employment.

Week 1 training schedule for all new hires, including Full-Time, Part-Time, and PRN employees

• Monday: 8:00 AM - 4:30 PM (NEO with Support Services in person)
• Tuesday-Thursday: 10:00 AM - 6:30 PM (Transport Orientation)

Experience and Education

• High school graduation or GED required.
• Six (6) months customer service or patient transport experience preferred.
• Basic Life Support (BLS), course accredited by the American Heart Association (AHA) or American Red Cross (ARC) by the first day of employment is required.

Job Duties

• Maintains friendly, efficient service attitude towards patients, clients and co-workers.
• Follows all department and hospital policies and procedures and to promote patient care.
• Provides transportation of patients and items to various areas of the institution to facilitate patient care.
• Safely moves patients with traction, IV's, drainage apparatus, oxygen and other encumbrances.
• Greets patients and family members professionally and identifies oneself.
• Verifies patient identification, using two methods (patient name and patient date of birth).
• Explain where patient is going.
• Maintains patient/family confidentiality (HIPAA).
• Participates in teaching of patients and families.
• Provides appropriate information regarding transport.
• Maintains skills and training as necessary to provide required service.
• Transports patient using appropriate equipment, transfer techniques, and procedures to ensure patient safety.
• Recognizes emergency situations, records unusual conditions, and initiates code procedures if needed.
• Arrives to meetings on time and participates in Monthly Meetings and/or educational activities.
• Ensures that the customer departments are notified of delays, cancellations, and changes in the mode of transportation, as appropriate.
• Relays this information to the dispatcher in a timely manner.
• Knows the locations within the hospital facility and uses safe, efficient routes to and from all locations.
• Follows dispatcher's instructions as assigned and accurately logs trips as required.
• Maintains proper cleanliness of equipment and reports equipment-needing repairs.
• Transports bodies to the morgue in a timely manner and ensures completion of proper documentation.
• Ability to answer questions from patients, guests, and vendors. Directs these inquiries (as necessary) to appropriate channels in a professional way.
• Ability to train new employees, providing day-to-day job assistance; teaching and coaching new transporters on Patient Transport policies and procedures, as well as Infection Control guidelines and Customer Relations skills.
• Uses proper codes and etiquette while communicating on phones.
• Follows proper department policy regarding phones by keeping phones clean, charged and secure.
• Reports to work on time and as scheduled; completes work within designated time.
• Must be able to work a flexible schedule, including weekends and holidays.
• Complies with dress code and unifo