In-Home Window & Door Service Technician

Window World of Boston

Woburn (MA)

On-site

USD 52,000 - 76,000

Full time

3 days ago

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Job summary

Window World of Boston seeks an experienced Service Technician to join our Pembroke, MA team. You will measure, troubleshoot, service, repair, and install residential windows and doors, and perform siding service as needed.

The ideal candidate has hands-on exterior remodeling experience, strong problem-solving skills, and the ability to diagnose issues and complete repairs efficiently and professionally in customers' homes.

Qualifications

Experience measuring replacement windows.
Experience servicing and repairing residential windows and doors.
Window installation experience is required.
Vinyl siding installation/repair knowledge.
Ability to diagnose installation and product-related issues.
Knowledge of window/door installation techniques, flashing, insulation, caulking, weatherproofing.
Ability to use hand/power tools, ladders and service equipment.
Professional appearance and strong customer-service skills.
Ability to work independently and manage a daily service schedule.
Valid driver’s license and clean driving record.

Responsibilities

Accurately measure residential windows and doors for replacement and installation.
Perform service and repair work on windows, including locks, balances, sashes, screens, glass, hardware, weatherstripping, and other components.
Diagnose and repair door issues, including entry doors, patio doors, locks, hardware, alignment, weatherstripping, and operational problems.
Troubleshoot and perform siding repairs, including replacing damaged panels and addressing installation-related issues.
Install replacement windows when needed.
Perform window and door adjustments to ensure proper operation, fit, and sealing.
Identify the cause of leaks, drafts, water infiltration, and other installation or product-related concerns.
Communicate professionally with homeowners regarding service issues and repairs.
Take detailed photos and document all service work performed.
Maintain an organized company vehicle, tools, parts, and service materials.
Follow company procedures and all applicable safety requirements.
Work closely with the Service, Production, and Installation teams to resolve customer issues quickly and professionally.