In-Home Installation and Health Technician

Best Buy; Cape Girardeau (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated In-Home Installation and Health Technician to enhance customer experiences through expert delivery and installation of consumer electronics. This role emphasizes technical expertise in health technology, ensuring compliance with HIPAA and other requirements. You will engage directly with customers, providing tailored solutions that fit their lifestyles while collaborating with various teams. Join a company that values your contributions and offers a supportive environment for personal and professional growth.

Benefits

Generous Employee Discount

Physical and Mental Well-being Support

Competitive Pay

Qualifications

• 2 years of experience in consumer electronics delivery and installation.
• Ability to lift up to 75 pounds and acquire necessary certifications.

Responsibilities

• Provide delivery, installation, and troubleshooting for consumer electronics.
• Advise customers on technology solutions based on their needs.

Skills

Consumer Electronics Installation

Customer Service

Troubleshooting

Health Device Installation

Education

High School Diploma

Health-Related Certifications (e.g., HIPAA)

Job description

Job Description

As an In-Home Installation and Health Technician, you’ll be responsible for the delivery, installation, integration and troubleshooting for basic, complex, and advanced consumer electronics products such as home theater, computing, smart home, health technology and networking. This role also requires technical expertise in health device installation and support including all appropriate HIPAA and health-related requirements. Outside of delivery and installation, you’ll find the right solutions for customers’ lifestyles and technology needs based on interactions within the home. This role requires partnership and indirect leadership with other Agents, service partners, retail employees, and supply chain employees. Internally, we refer to this role as a Consumer Electronic Double Agent.

What you’ll do

• Provide a seamless customer experience by advising and fulfilling lifestyle recommendations regarding products, services and content
• Provide a variety of fulfillment duties including delivery, installation, integration, networking, and troubleshooting consumer electronics devices
• Maintain phone and in-person contact with customers to reveal diagnostic discoveries and make recommendations
• Provide support to in-store agents, car electronic installation and repair agents
• Take the lead on two-person jobs and perform other work alone
• Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines

Basic qualifications

• Must be at least 21 years old
• Current, valid driver’s license
• Have and maintain a driving record which meets Best Buy safety standards
• Ability to acquire and maintain any state or local licensing, as required to perform job effectively within 90 days of hire
• Ability to acquire any health-related certifications (e.g., HIPAA), as required to perform the job effectively within 90 days of hire
• Ability to lift weight up to 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team with or without reasonable accommodation, and between 150-250 pounds as part of a team with support tools such as harnesses or lifts
• 2 years of consumer electronics delivery, installation, integration and troubleshooting experience
• 1 year of customer service experience

Preferred qualifications

• 1 year of experience in installation, integration and troubleshooting of advanced or complex consumer electronics products

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Req #

984728BR

Brand

Best Buy

Job Category

Services Group

Job Level

Individual Contributor

Minimum Pay

20.20

Maximum Pay

31.24

Store Number or Department

000523 Cape Girardeau MO Store

Address Line 1

3026 William St

City

Cape Girardeau

State

Missouri

Search Categories

Geek Squad

Zip

63703-6389

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.