In-Home Client Care Coordinator & Caregiver Coach

Comprehensivehomehealthsolutions; Reno (NV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

Comprehensive Home Health Solutions in Reno, NV is seeking an experienced Client Care Coordinator to join our home care team. This role goes beyond desk work, actively ensuring clients receive consistent, high-quality care while supporting and developing the caregivers who provide that care.

The ideal candidate enjoys working with older adults, is adept at coaching caregivers, can manage multiple priorities, and is willing to step in when needed to maintain continuity of care.

Qualifications

• Experience in home care, caregiving, healthcare coordination, senior care, or a related field.
• An excellent communicator with clients, families, caregivers, and leadership.
• Highly organized and able to follow through on multiple responsibilities.
• Comfortable providing caregiver coaching, training, orientation, and mentorship.
• Able to identify problems, communicate them promptly, and help develop a solution.
• Compassionate with clients while also managing expectations and accountability with caregivers.
• Able to work independently and as part of a fast-moving team.
• Flexible and willing to help when unexpected client-care or staffing needs arise.
• Able to travel to client homes throughout the service area.
• In possession of a valid driver’s license and reliable transportation.

Responsibilities

• Develop, maintain, and update individualized client care plans.
• Build strong relationships with clients and families; serve as a resource for questions and changing care needs.
• Coordinate with caregivers, Scheduling, Intake, and the Lead Client Care Coordinator to ensure continuity of care.
• Conduct in-home caregiver supervisory visits and regular client/caregiver check-ins.
• Monitor caregiver performance, professionalism, safety, and adherence to care plans.
• Participate in onboarding, orientation, training, coaching, and mentoring of caregivers.
• Provide hands-on field training and assist with caregiver competency validation.
• Identify caregiver training needs and provide or coordinate additional education.
• Respond promptly to client and caregiver concerns and escalate significant issues appropriately.
• Participate in daily morning huddles when not engaged in a client visit or other time-sensitive client responsibility.
• Assist with admissions, staffing transitions, schedule changes, and other operational needs.
• Maintain accurate and timely care coordination, supervisory, and training documentation.

Job description

Comprehensive Home Health Solutions in Reno, NV is seeking an experienced Client Care Coordinator to join our home care team. This role goes beyond desk work, actively ensuring clients receive consistent, high-quality care while supporting and developing the caregivers who provide that care.

The ideal candidate enjoys working with older adults, is adept at coaching caregivers, can manage multiple priorities, and is willing to step in when needed to maintain continuity of care.