In-Home Care Scheduler & Client Care Coordinator

Associated Home Care; Lawrence (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401k

Medical, Vision & Dental Insurance

PTO & Sick Time

Floating Holidays

Job summary

Associated Home Care in Lawrence, MA is seeking a Scheduling Coordinator to manage client and caregiver schedules, ensure timely communication with families and case managers, and coordinate new referrals.

The role emphasizes high-touch service, multitasking in a fast-paced environment, and adherence to HIPAA and agency policies. Strong communication and Microsoft Office skills are essential.

Qualifications

• High school diploma or equivalent.
• One or more years of scheduling experience preferred.
• Strong customer service experience and communication skills.
• Ability to multitask and work in a fast-moving environment.

Responsibilities

• Directly coordinates schedules for an assigned group of clients and caregivers.
• Coordinate new referrals/intakes and ensure satisfaction of services.
• Monitors service change logs and ensures compliance with policies.
• Communicate with clients, families, case managers, and staff to ensure continuity of care.
• Provide rotating on-call coverage as needed.

Skills

Scheduling

Customer service

Communication

Microsoft Office

Multitasking

Education

High school diploma

Tools

Microsoft Teams

Excel

Job description

Associated Home Care in Lawrence, MA is seeking a Scheduling Coordinator to manage client and caregiver schedules, ensure timely communication with families and case managers, and coordinate new referrals.

The role emphasizes high-touch service, multitasking in a fast-paced environment, and adherence to HIPAA and agency policies. Strong communication and Microsoft Office skills are essential.