In-Home Appointment Scheduler – Sales Enablement

Express Flooring; Tempe (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k) with match

Paid time off

Holidays

Job summary

Express Flooring is seeking a Scheduling Specialist for our Tempe, AZ call center to schedule qualified in-home appointments for Design Consultants. This full-time, in-person role offers a base pay of $20/hour plus commission, with a target of $60,000+ annually.

You will handle inbound and outbound calls, avoid cold calling, and contribute to a fast-paced, customer-focused team environment. You’ll work shifts within office hours with one weekend shift, and be part of a benefits-rich company that

Qualifications

• 1–2 years of sales or call center experience with proven track record of meeting goals.
• High-energy, outgoing, and ambitious personality.
• Passion for exceeding expectations and delivering great service.
• Experience handling objections with confidence.
• Eagerness to learn with solid computer skills and openness to coaching.

Responsibilities

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
• Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
• Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
• Use our CRM to record interactions, update customer details, and manage call dispositions.
• Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
• Deliver an exceptional first impression and uphold the Express Flooring customer experience.

Skills

Call center experience

Sales experience

Objection handling

Active listening

Job description

Express Flooring is seeking a Scheduling Specialist for our Tempe, AZ call center to schedule qualified in-home appointments for Design Consultants. This full-time, in-person role offers a base pay of $20/hour plus commission, with a target of $60,000+ annually.

You will handle inbound and outbound calls, avoid cold calling, and contribute to a fast-paced, customer-focused team environment. You’ll work shifts within office hours with one weekend shift, and be part of a benefits-rich company that