In-Home Appliance Install & Repair Tech (Lead)

Best Buy; Cedar Hill (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking an Appliance Installation and Repair Technician who travels to customers' homes to diagnose, disassemble, and repair large products. You will deliver a seamless customer experience by offering product advice and ensuring orders are profitable.

You’ll lead a two-person crew, perform triage, manage routes and work orders, and provide training opportunities while maintaining safe vehicle operations and accurate records.

Qualifications

• Experience actively using and learning about home theater and appliance products.
• 6 months of experience delivering, installing or repairing consumer electronic products.
• 1 year of experience in a customer service or in-home services environment.
• 1 year of experience in an electronics industry.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Current, valid driver's license.
• Must be at least 21 years old.
• Have and maintain a driving record which meets Best Buy safety standards.
• Acquire and maintain any state or local licensing, as required, within 90 days of hire.
• Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help.

Responsibilities

• Prepare customers' products for repair in the home.
• Manage routes, part orders and returns to avoid excessive costs and losses.
• Perform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely manner.
• Offer alternative solutions when customers choose not to continue with their repair.
• Manage inventory and vehicle maintenance in partnership with other team members.
• Provide feedback and training opportunities to your team.

Skills

Home electronics knowledge

In-home service experience

Customer service experience

Driver's license

Physical ability 75 lbs

Job description

Best Buy is seeking an Appliance Installation and Repair Technician who travels to customers' homes to diagnose, disassemble, and repair large products. You will deliver a seamless customer experience by offering product advice and ensuring orders are profitable.

You’ll lead a two-person crew, perform triage, manage routes and work orders, and provide training opportunities while maintaining safe vehicle operations and accurate records.