In-Home Appliance Repair Lead Technician

Best Buy; Florida; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking an Appliance Installation and Repair Technician in Pembroke Pines, Florida. The role involves traveling to customers’ homes to diagnose, disassemble, and repair large products, delivering a seamless customer experience, and maximizing profitability.

The position requires at least 1 year in electronics or in-home service, 6 months in repair delivery, a valid driver’s license, and the ability to lift up to 150 pounds with assistance.

Qualifications

• 6 months of experience delivering, installing or repairing consumer electronics.
• 1 year of experience in a customer service or in-home services environment.
• 1 year of experience in an electronics industry.
• Current, valid driver’s license.
• Must be at least 21 years old.
• Able to lift 75 pounds with or without accommodation and up to 150 pounds with help.
• Acquire and maintain state/local licensing within 90 days of hire.

Responsibilities

• Diagnose, disassemble, and repair large products at customers' homes.
• Lead a two-person crew and manage repair appointments.
• Manage parts orders and returns to control costs.
• Keep work orders up to date and close orders accurately.
• Provide alternative solutions when customers opt out of repairs.

Skills

Customer service

Driving

Communication

Teamwork

Problem solving

Tools

Electrical tools

Job description

Best Buy is seeking an Appliance Installation and Repair Technician in Pembroke Pines, Florida. The role involves traveling to customers’ homes to diagnose, disassemble, and repair large products, delivering a seamless customer experience, and maximizing profitability.

The position requires at least 1 year in electronics or in-home service, 6 months in repair delivery, a valid driver’s license, and the ability to lift up to 150 pounds with assistance.