In-Home Appliance Diagnostics Specialist

Sears; Town of Egg Harbor (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Sears in Wisconsin is seeking a Field Diagnostics Technician to diagnose and repair residential appliances across local homes. You’ll troubleshoot issues, perform routine maintenance, and install new units.

Strong communication helps you guide customers through problems and keep them informed in clear terms. Applicants should have a technical background, be able to work independently, and hold EPA Type I or Universal certification preferred.

Qualifications

• High school diploma or equivalent; formal technical training is advantageous.
• Proven background in appliance/refrigeration service or a related field.
• Solid knowledge of electrical and mechanical systems.
• Strong diagnostic mindset, attention to detail, and follow-through.
• Ability to work independently and manage a dynamic schedule.
• EPA Type I or Universal certification preferred.

Responsibilities

• Diagnostics: troubleshoot performance issues in residential refrigeration and appliance equipment.
• Repairs & maintenance: service washers, dryers, ovens/ranges, and refrigerators.
• Installations: set up new appliances and validate correct functionality.
• Customer care: explain problems and solutions clearly, set expectations.
• Documentation: maintain precise records of service calls, parts used.
• Safety: adhere to safety standards while working in clients’ homes.

Skills

Electrical systems

Mechanical systems

Diagnostic mindset

Customer communication

Independent work

Education

High school diploma or equivalent

Formal technical training

Job description

Sears in Wisconsin is seeking a Field Diagnostics Technician to diagnose and repair residential appliances across local homes. You’ll troubleshoot issues, perform routine maintenance, and install new units.

Strong communication helps you guide customers through problems and keep them informed in clear terms. Applicants should have a technical background, be able to work independently, and hold EPA Type I or Universal certification preferred.