Patient Representative

Fairview Health Services; Minneapolis (MN); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Medical, dental, and vision insurance

PTO/vacation

Tuition reimbursement

Retirement plans

Job summary

Fairview Health Services is seeking a Casual Patient Representative for the Peds Discovery Clinic in Minneapolis. This role is essential for delivering top-tier customer service to patients and families in a collaborative outpatient setting.

The ideal candidate will have knowledge of medical terminology, possess strong customer service skills, and be capable of managing a variety of clerical duties. Shifts are weekday days, offering a chance to support patients while enjoying a flexible schedule.

Qualifications

• Knowledge of infection control policies.
• Previous experience in a medical or customer service environment.
• Ability to learn new applications.

Responsibilities

• Provide high-quality customer service to patients and guests.
• Check-in patients and complete registration processes.
• Coordinate future appointments and schedule procedures.

Skills

Customer service skills

Knowledge of basic medical terminology

Keyboarding skills

Clerical experience

Job description

Job Overview

Fairview is looking for a casual (as-needed) Patient Representative position based at the Peds Discovery Clinic located at M Health Fairview University of Minnesota Medical Center - West Bank.

• Shifts are on weekdays, daytime hours between 7:00 AM and 5:00 PM.
• 8-hour shifts
• No weekends, no holidays

This role offers the opportunity to support pediatric patients and families in a collaborative outpatient clinic environment.

Maintains a welcoming, friendly profile in the clinic and is responsible for professional and efficient operation of both reception check‑in and checkout procedures. Assists with phones and schedules future appointments and/or procedures. Utilizes strong customer service skills and promotes the UMPhysicians' philosophy of patient‑centered care to meet the needs of all visitors/guests. Welcomes visitors, provides non‑clinical information, takes messages, schedules appointments or procedures, collects co‑pays, enters and verifies health insurance information and oversees the clinic lobby/patient waiting area. Arranges any accommodation or interpreter services needed for the patient visit. Resolves non‑clinical patient issues, provides backup and coverage as needed. Helps coordinate provider schedules and appointments. Prioritizes between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times. This position may be required to float to other departments at the discretion of the manager based on clinic needs.

Responsibilities

• Represents clinic and provides high level of customer service to patients, guests and staff.
• Responds, answers or directs patient questions and concerns to meet patient needs.
• Checks‑in patients for clinic services according to scripts and clinic process.
• Completes registration process, prints labels and prepares new patient medical chart as requested.
• Verifies patient demographic and insurance information.
• Verifies and updates forms requiring patient signature.
• Collects co‑pays, prepares patient receipt and A/R deposit entry. Maintains and sends daily log to Business Office.
• Arranges for patient accommodations such as interpreter or financial counseling support.
• Accurately coordinates and schedules future appointments and/or procedures using the practice management system.
• Greets callers in a professional manner utilizing customer service scripts and standards.

Required Qualifications

• Knowledge of basic medical terminology and keyboarding skills.
• Knowledge of environment of care and infection control policies.
• Previous clerical experience in a medical or customer service setting.
• Previous computer entry experience with ability to learn new applications and work processes.

Preferred Qualifications

• Knowledge of organization’s purpose and goals.
• Online scheduling and EMR training.
• Proven ability to learn job skills and provide patient services.
• Proven ability to accurately schedule appointments and interpret provider orders.

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme-local-1164-spa

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status