In Clinic Visit Facilitator - Cardiology Clinic

Fairview Health Services; Minneapolis (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition reimbursement

Job summary

Fairview Health Services is seeking an In Clinic Visit Facilitator to join the Cardiology Care team in Minneapolis, MN. This role involves preparing patients for appointments, assisting during in-person visits, and ensuring a positive patient experience.

The ideal candidate will have at least one year of customer service experience and proficiency with technology. This position is full-time with benefits, offering a generous benefit package, including medical, dental, and retirement plans.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs).

Responsibilities

• Prepare patients for appointments and communicate in advance.
• Assist in rooming process and document pertinent patient information.
• Prepare exam rooms and stock supplies.
• Support positive patient/provider experiences.
• Complete visit wrap-up and assist with scheduling follow-ups.
• Communicate effectively using virtual technologies.

Skills

Customer service experience

Technology proficiency

Education

Current nursing, medical, social work, psychology, or pharmacy student

Tools

Epic Health Records

Job description

Job Overview

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Cardiology Care team at the Clinics and Surgery Center located in Minneapolis, MN. This is a 1.0 FTE (80 hours per two-week pay period), benefits‑eligible position.

Clinic Hours of Operation: Monday‑Thursday: 7:00 AM−6:00 PM; Friday: 7:00 AM−5:00 PM. Saturday shifts as needed.

Responsibilities

• Prepare patients for appointments, including communication in advance to ensure medical records are collected and available for the visit.
• Assist in the rooming process at the time of the in‑person visit by collecting and documenting pertinent information such as reason for visit, patient‑reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Support the patient connection to the provider for the visit and serve as a resource to ensure a positive patient/provider experience.
• Complete visit wrap‑up, ensuring the after‑visit summary is provided and patients are aware of recommendations for follow‑up; assist with scheduling and coordinating follow‑up appointments as needed.
• Communicate effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required Qualifications

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets).

Preferred Qualifications

• Current nursing, medical, social work, psychology, or pharmacy student.
• Successful completion of Nursing Assistant, Emergency Medical Technician, Health Unit Coordinator program.
• Knowledge of medical terminology.
• Experience with Epic Health Records.
• Telephonic customer experience.
• Previous work experience in a healthcare setting.

Benefit Overview

Fairview offers a generous benefit package including medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick & Safe Time, tuition reimbursement, retirement, early access to earned wages, and more. For additional information, visit https://www.fairview.org/careers/benefits/noncontract.

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program approved and in place at the time of offer will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.