In Clinic Visit Facilitator-Ear, Nose, Throat (ENT) Clinic

Fairview Health Services; Minneapolis (MN); On-site; USD 22,000 - 28,000; Full time

Job summary

Fairview Health Services in Minneapolis, MN, is hiring an In Clinic Visit Facilitator for the ENT Clinic. This is a 1.0 FTE, benefits-eligible position with hours Monday–Friday, 7:00 AM–5:00 PM.

The role prepares patients for visits, assists with rooming, collects information, and coordinates after-visit summaries and follow-up appointments. You will support the patient connection to the provider, ensure accurate records, and use technology to enhance care.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (hardware and software, smart devices).

Responsibilities

• Prepare patients for appointments and verify medical records are collected and available.
• Assist in the rooming process and document visit details and vitals.
• Prepare exam rooms and stock supplies.
• Support the patient connection to the provider and promote a positive patient experience.
• Complete visit wrap-up and coordinate follow-up appointments when needed.
• Communicate effectively with patients, providers, and other health professionals, both in person and via telehealth.

Skills

Customer service

Technology proficiency

Education

Nursing/Medical/Social work/Psychology/Pharmacy student

Tools

Epic Health Records

Job description

Job Overview

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our ENT (Ear, Nose, Throat) Clinic in Minneapolis, MN. This is a 1.0 FTE (80 hours per two weeks pay period), benefits-eligible opening.

Clinic Hours of Operation

Monday–Friday: 7:00AM–5:00PM.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required Qualifications

• 1 year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred Qualifications

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of, Nursing Assistant, Emergency Medical Technician, Heath Unit Coordinator program
• Medical terminology
• Epic Health Records
• Telephonic customer experience
• Previously worked in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status