In Clinic Visit Facilitator - Pediatrics

Fairview Health Services; Minneapolis (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Fairview Health Services is seeking an In Clinic Visit Facilitator for our Pediatric Care team at the Riverside location in Minneapolis, MN. This 1.0 FTE role supports in-person visits, assists with scheduling, and helps ensure a smooth patient experience.

The position requires strong customer service and comfort with medical technology; preferred candidates may be nursing or allied health students with health care exposure. Clinic hours are Mon–Fri, 9:00 AM–5:30 PM.

Qualifications

• At least 1 year of customer service experience.
• Proficient with technology and devices such as tablets or smartphones.

Responsibilities

• Prepare patients for appointments and collect relevant information before visits.
• Assist in rooming and documenting patient information during in-person visits.
• Prepare exam rooms and stock supplies for use during appointments.
• Facilitate patient connection to the provider and support a positive visit experience.
• Complete visit wrap-up and communicate follow-up recommendations or scheduling needs.
• Communicate effectively with patients, providers and other health professionals in person and via telehealth.

Skills

Customer service

Technology literacy

Communication

Education

Nursing/Medical student

Tools

Epic Health Records

Job description

Job Overview

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Pediatric Care team at our Riverside location in Minneapolis, MN. This is a 1.0 FTE (80 hours per two weeks pay period), benefits-eligible opening. Clinic Hours of Operation are Monday–Friday: 9:00AM–5:30PM.

Visit Facilitators are a valuable member of our care team and is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required

• At least 1-year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of: NA, EMT, or HUC program
• Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status