In-Branch Teller - Customer Experience Champion

PNC; Florida; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC is seeking a Teller in Fernandina Beach, FL to deliver a unique customer experience and help customers improve their financial wellbeing. You will handle a variety of transactions, educate customers on product options, and identify banking opportunities during interactions.

This in-office role requires strong customer service, attention to detail, and the ability to work with branch staff to meet customer needs. PNC emphasizes inclusion and work-life balance.

Qualifications

• No university degree required.
• No required certification(s).
• Roles at this level typically do not require a university/college degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Teller in Fernandina Beach, FL to deliver a unique customer experience and help customers improve their financial wellbeing. You will handle a variety of transactions, educate customers on product options, and identify banking opportunities during interactions.

This in-office role requires strong customer service, attention to detail, and the ability to work with branch staff to meet customer needs. PNC emphasizes inclusion and work-life balance.