In-Branch Banking Concierge — Customer Experience

Huntington National Bank; Chanhassen (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave

Paid holidays

PTO

Job summary

Huntington National Bank in Minnesota (Chanhassen) is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking services.

Responsibilities include delivering excellent service, educating customers on deposit products, pursuing opportunities to deepen relationships, and guiding clients to appropriate bank areas while

Qualifications

• High School Diploma or GED or Bachelor's Degree.
• 1 year or more in customer service in banking or retail.
• Cash handling experience.
• Comfort with technology and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Banking knowledge

Sales skills

Technology comfort

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking tools

Job description

Huntington National Bank in Minnesota (Chanhassen) is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking services.

Responsibilities include delivering excellent service, educating customers on deposit products, pursuing opportunities to deepen relationships, and guiding clients to appropriate bank areas while