IMS Helpdesk Support: Fast-Response Tech & Customer Help

City Electric Supply; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

Telehealth

Paid Time Off

Paid Holidays

Employee Discount Program

Job summary

City Electric Supply, a family-owned electrical wholesaler with a long-standing community focus, seeks an IMS Helpdesk specialist in Dallas. You will provide excellent customer support for proprietary software via phone, email, and ticketing systems, explain technical issues to non-technical clients, and collaborate across teams to resolve problems.

Experience in a similar role is preferred, with opportunities for growth within a fast-expanding company.

Job description

City Electric Supply, a family-owned electrical wholesaler with a long-standing community focus, seeks an IMS Helpdesk specialist in Dallas. You will provide excellent customer support for proprietary software via phone, email, and ticketing systems, explain technical issues to non-technical clients, and collaborate across teams to resolve problems.

Experience in a similar role is preferred, with opportunities for growth within a fast-expanding company.