Electrical Supplies Customer Experience Specialist

City Electric Supply; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Growth opportunities

Job summary

City Electric Supply (CES) is seeking a Customer Support Specialist for our Online Team at the Dallas headquarters. You will be the primary contact for CES branches and customers, providing product information, answering questions, coordinating orders and returns, and delivering prompt, professional service.

The ideal candidate has strong customer service experience in the electrical wholesaler industry, is detail oriented and resourceful, and can research issues in internal systems to determine

Qualifications

• Experience in electrical wholesaler industry or electrical product knowledge preferred.
• Detail-oriented and resourceful with strong research skills.
• Excellent communication and customer service mindset.

Responsibilities

• Provide product and service information to customers and CES branches.
• Research required information using internal systems and available resources.
• Manage and resolve customer complaints and complex issues.
• Coordinate shipments, orders, returns, and related documentation.
• Communicate with carriers, branches, and customers to resolve issues and ensure a positive experience.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

City Electric Supply (CES) is seeking a Customer Support Specialist for our Online Team at the Dallas headquarters. You will be the primary contact for CES branches and customers, providing product information, answering questions, coordinating orders and returns, and delivering prompt, professional service.

The ideal candidate has strong customer service experience in the electrical wholesaler industry, is detail oriented and resourceful, and can research issues in internal systems to determine