Application Support Pro (Tier I) – Onsite

City Electric Supply; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Disability insurance

Life insurance

Paid time off (PTO)

Paid holidays

Job summary

City Electric Supply is seeking an Application Support Specialist (Tier I) for an onsite role in Dallas, TX. This entry-level position focuses on providing excellent customer support for CES software applications via phone, email, and ticketing systems.

The role requires strong communication, problem-solving, and a customer-first mindset. It offers growth opportunities, a comprehensive benefits package, and an emphasis on teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years' experience in technical support.
• Experience troubleshooting a third-party ERP system preferred.
• Experience with ticketing systems a plus.

Responsibilities

• Document and track issues in software and hardware operation through ticketing system.
• Coordinate efforts with other teams and teammates to resolve issues quickly.
• Perform root cause analysis for each issue, escalating as necessary.
• Explain technical issues to non-technical clients.
• Troubleshoot issues with the clients for resolution.
• Cultivate business relationships based on trust and professionalism.
• Ability to collaborate across teams to resolve issues efficiently.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Education

High school diploma or equivalent

Tools

Ticketing systems

ERP systems

Job description

City Electric Supply is seeking an Application Support Specialist (Tier I) for an onsite role in Dallas, TX. This entry-level position focuses on providing excellent customer support for CES software applications via phone, email, and ticketing systems.

The role requires strong communication, problem-solving, and a customer-first mindset. It offers growth opportunities, a comprehensive benefits package, and an emphasis on teamwork in a fast-paced environment.