Imports Supervisor

Imperative Logistics Group; Laredo (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Disability insurance

Job summary

Imperative Logistics Group in the United States is seeking an Import Supervisor to lead the U.S. Import team and ensure compliant, efficient, high-quality customs clearance operations. This role guides daily import activities, develops team members, and drives performance while adhering to U.S.

Customs regulations and PGA requirements. The ideal candidate will have strong leadership, analytical skills, and bilingual English/Spanish communication; travel to ports or customer sites may be

Qualifications

• Associate or bachelor’s degree preferred.
• High school diploma or G.E.D.
• Minimum three (3) years of import, customs brokerage, or international logistics experience.
• Minimum two (2) years of supervisory or team leadership experience.
• Strong knowledge of U.S. Customs regulations, import processes, and PGA requirements.
• Ability to communicate in English and Spanish, written and spoken.

Responsibilities

• Lead, coach, and develop a high-performing U.S. import team.
• Ensure compliance with U.S. Customs and PGA requirements.
• Oversee daily import activities and documentation quality.
• Develop SOPs for new customer accounts and processes.
• Monitor KPIs and drive continuous improvement in operations.
• Foster relationships with customers and internal partners.
• Coordinate with ports and resolve customs issues as needed.
• Assist with administrative controls, billing reviews, and audits.

Skills

Leadership

Coaching

Analytical ability

U.S. Customs regulations

PGA requirements

Bilingual English/Spanish

Import processes

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

Import-related systems

Job description

The Import Supervisor leads the U.S. Import team, ensuring compliant, efficient, and high-quality customs clearance operations while delivering exceptional customer service. This role oversees daily import activities, develops team members, drives operational performance and ensures compliance with U.S. Customs regulations, company policies and customer requirements.ESSENTIAL DUTIES AND RESPONSIBILITIESLeadership & People DevelopmentLead, coach, and develop a high-performing team responsible for U.S. import transaction processing.Conduct performance evaluations, provide regular feedback, and create development plans for team members.Identify training needs and promote continuous learning to strengthen technical and leadership competencies.Foster a culture of accountability, collaboration, inclusion, and operational excellence.Resolve employee concerns and conflicts in a fair, timely, and professional manner.Lead by example by demonstrating integrity, professionalism, teamwork, and commitment to continuous improvement.Customs Compliance & Operational ExcellenceEnsure compliance with all applicable U.S. Customs regulations, Partner Government Agency (PGA) requirements, company policies, and departmental procedures.Oversee customs compliance and quality assurance activities, including daily customs statements and import documentation.Manage in-bond transactions and ensure adherence to regulatory and audit requirements.Maintain comprehensive knowledge of all assigned import accounts and support the successful implementation of new customer accounts, including development of Customer Standard Operating Procedures (SOPs).Maintain current knowledge of customs regulations through ongoing professional education and industry training.Serve as the department's customs resource, including coordinating with local ports and resolving customs issues when necessary.Performance Management & Continuous ImprovementMonitor operational, compliance, quality, productivity, and customer service metrics (KPIs) to ensure performance objectives are achieved.Analyze operational trends and implement process improvements that enhance efficiency, compliance, and service delivery.Participate in cost reduction initiatives, metric development, and other continuous improvement projects.Support ISO certification activities and ensure branch processes and documentation meet established standards.Customer & Business PartnershipBuild and maintain effective relationships with customers, management, government agencies, and internal business partners.Participate in customer meetings, including travel to customer sites when required.Support departmental initiatives, strategic projects, and organizational change efforts to meet business objectives.Demonstrate flexibility by supporting business operations outside of standard business hours, including weekends or after-hours, when necessary to ensure customer satisfaction.Administrative & Financial OversightEnsure Fee Schedules are current, complete, and accurately maintained.Oversee documentation, recordkeeping, and internal controls to support operations, compliance and audit readiness.Perform periodic billing and rating reviews to ensure accuracy and compliance with established procedures.MINIMUM QUALIFICATIONS (Education, Training & Experience):Associate or bachelor’s degree preferred.High school diploma or G.E.D.Minimum three (3) years of import, customs brokerage, or international logistics experience.Minimum two (2) years of supervisory or team leadership experience.Equivalent combinations of education and experience will be considered.LICENSE AND CERTIFICATIONS: Licenses and certifications are not required but are preferred. Candidates with relevant certifications related to imports, logistics, or supply chain management are encouraged to submit them, as they may enhance the evaluation of your experience and qualifications.KNOWLEDGE, SKILLS AND ABILITIES:Strong knowledge of U.S. Customs regulations, import processes, and Partner Government Agency (PGA) requirements; stays current on industry changes and regulatory updates while serving as a subject matter expert.Proven leadership, coaching, and employee development skills.Strong analytical, organizational, and problem-solving abilities.Ability to interpret and apply federal regulations, company policies, safety rules, departmental and company procedures, and operating instructions while exercising sound judgment and discretion.Ability to investigate a variety of administrative problems and make recommendations as to their solutions and to prepare working procedures.Ability to manage multiple priorities in a fast-paced environment while maintaining compliance and service standards.Ability to lead change initiatives and drive continuous improvement in operational performance, compliance, and customer service.Ability to work under the direction of senior leadership and effectively implement organizational objectives.Communicate professionally and courteously with customers, colleagues, and business partners through all verbal and written communications, in both English and Spanish.Flexibility to assume additional responsibilities and perform other duties as assigned to support business operations.Proficiency in Microsoft Office applications and import-related systems and technologies.Willingness and ability to travel, including visits to ports, customer locations, and training events, as business needs require.Ability to maintain a valid driver's license and meet the physical requirements necessary to perform the essential functions of the position.Required to comply with all Imperative’s policies and procedures.WHAT WE OFFERMedical, Dental, and Vision insurance401k + matching contributionHSA + matching contributionPaid Time OffLife InsuranceEmployer-paid short and long-term disability insurance...and more!Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.