Customer Implementation Consultant Customer Implementation · New York · Hybrid Remote

Yoobic, Ltd. (Italy); New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a dynamic individual to join their Customer Implementation & Services team in New York. This role is pivotal in ensuring clients successfully adopt and maximize the benefits of the YOOBIC platform. As a project manager and business consultant, you will work closely with clients across various sectors, guiding them through the implementation process while fostering strong relationships. With a focus on innovation and collaboration, you will play a key role in shaping the future of client engagement and satisfaction. This is a unique opportunity to grow in a fast-paced environment while making a significant impact.

Benefits

20 days PTO

8 public holidays

3 floating holidays

Medical cover

Employee Assistance Program

Life insurance

Long term disability coverage

401k contribution

Gym discounts

Regular training and coaching

Qualifications

• Experience in project management and client consulting is essential.
• Strong ability to lead implementations and manage client relationships.

Responsibilities

• Manage projects and oversee the implementation process for clients.
• Collect and design client requirements for the YOOBIC suite of products.

Skills

Project Management

Business Consulting

Client Relationship Management

Configuration Expertise

Change Management

Education

Bachelor's Degree

Relevant Certifications

Job description

YOOBIC is welcoming applications from individuals who may be interested in joining our Customer Implementation & Services team in our New York office.

Our department is a dynamic and fast-growing team which generates a significant contribution to YOOBIC’s overarching goals. As an implementation team, our goal is to ensure YOOBIC clients are set up correctly for success and get the most of the YOOBIC platform when they launch.

We are looking for someone who is highly collaborative, loves innovation, and who has the ability to effectively lead the implementation and deployment of a digital solution with our clients from different industries (from the fashion industry to groceries to pharmaceutical).

• You will get to act as a project manager, a business consultant, a configuration expert - you name it!
• As project managers, we plan, execute, control and close the implementation of the solution.
• As business consultants, we map and understand the client's business organisation, pain points and current processes to guide them in their change plan and deployment of the YOOBIC platform.
• As configuration experts, we set up the client’s environment in the platform, train them and advise them on how to make the most out of our solution.

This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful.

What you’ll do

• Manage projects and own the overall implementation process in collaboration with your dedicated clients.
• Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products.
• Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering).
• Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction.
• Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders.

What we offer...

• 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from).
• Medical cover and EAP (Employee Assistance Program).
• Company covered Life insurance coverage.
• Company covered long term disability coverage.
• An amazing 401k contribution - We contribute even if you don’t!
• ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…).
• Free online HIIT sessions + gym discounts.
• Regular training and coaching to make you even better in your role.

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.