Implementation & Training Lead for Enterprise Accounts

CAMP Systems International, Inc.; San Diego (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

CAMP Systems International, Inc. is seeking an Implementation & Training Account Manager to lead customer implementations, onboarding, training, and optimization of the Quantum platform.

The role requires travel to customer sites and a focus on translating business needs into effective software deployments. The ideal candidate combines project management with strong relationship-building and training capabilities, including experience with ERP or aviation software, and fluency in Spanish is a

Qualifications

• Bachelor's degree in Business, Information Systems, Aviation Management, Computer Science, or related field, or equivalent experience.
• Minimum of 3 years of experience in software implementation, customer success, professional services, consulting, or technical training.
• Experience implementing ERP, aviation maintenance, or enterprise software solutions preferred.
• Experience delivering instructor-led software training.
• Project management experience preferred.
• Experience working directly with enterprise customers.
• Aviation industry experience is a plus.
• Experience with Quantum Control is highly preferred.
• Bilingual (Spanish preferred) is a plus.

Responsibilities

• Lead customer implementations from project kickoff through go-live.
• Configure Quantum software based on customer business processes and operational requirements.
• Deliver onsite and remote end-user and administrator training.
• Develop implementation plans, timelines, milestones, and project documentation.
• Partner with customers to evaluate current workflows and recommend best practices that improve efficiency and maximize software utilization.
• Serve as the primary customer contact throughout implementation and post-implementation optimization engagements.
• Conduct customer health checks and optimization reviews to identify opportunities for improved adoption and operational efficiency.
• Provide guidance on system configuration, workflow improvements, and product functionality.
• Collaborate with Sales, Technical Support, Product Management, and Development to ensure successful customer outcomes.
• Assist with customer escalations by identifying root causes and coordinating resolution across internal teams.
• Document customer requirements, implementation decisions, and recommended best practices.
• Test new features, enhancements, and software updates as needed.
• Deliver webinars, workshops, and customer education sessions.
• Maintain strong customer relationships through proactive communication and follow-up.
• Travel up to 50% for onsite implementations, customer training, optimization engagements, and industry events.

Skills

Relationship management

Project management

Training delivery

Communication

Travel readiness

Independent work

Presentation skills

Customer onboarding

ERP implementation

Enterprise software

Aviation industry experience

Quantum Control experience

Spanish language skills

Education

Bachelor's degree in Business, Information Systems, Aviation Management, Computer Science, or related field

Tools

Quantum Control

Job description

CAMP Systems International, Inc. is seeking an Implementation & Training Account Manager to lead customer implementations, onboarding, training, and optimization of the Quantum platform.

The role requires travel to customer sites and a focus on translating business needs into effective software deployments. The ideal candidate combines project management with strong relationship-building and training capabilities, including experience with ERP or aviation software, and fluency in Spanish is a