Implementation Technical Lead

LifeWorks, Inc.; Fort Lauderdale (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading health and well-being provider is seeking an Implementation Technical Lead to manage technical requirements and communication with enterprise-level clients. This role involves solution architecture analysis, deployment leadership, and ongoing technical expertise to ensure successful client implementations. Candidates should have a degree in computer science and at least 5 years of relevant experience, with strong skills in integration, infrastructure design, and stakeholder management.

Benefits

100% work from home

Comprehensive benefits

Paid vacation & well-being days

Investment options

Generous mental health support

Qualifications

• 5+ years of experience in solution architecture and technical project delivery.
• Experience with both on-premise and SaaS solutions.
• Excellent communication in English (verbal and written).

Responsibilities

• Lead technical workshops to gather and refine solution requirements.
• Act as the primary technical point of contact for the client.
• Ensure the readiness of solution components for go-live.

Skills

Integration architecture

Infrastructure design

Solution deployment

Stakeholder management

Problem-solving

Education

Degree in computer science or related field

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider—encompassing physical, mental, and financial health—TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

We're looking for an Implementation Technical Lead to play a critical role in the success of client implementations by managing technical requirements, documentation, and communication. In this role, you'll work with enterprise-level clients as their primary technical point of contact, ensuring their needs are met and our solutions align with their business objectives. Strong communication skills are essential—you'll be expected to present complex ideas clearly, engage with both technical and business stakeholders, and drive alignment across teams.

A key part of this role is developing and delivering presentations, leading technical discussions, and creating clear documentation to support successful implementations. If you're comfortable owning technical success, presenting to clients, solving complex implementation challenges, and keeping projects on track, this role is a great fit.

Key Responsibilities

1. Architecture & Requirement Analysis
   • Analyze RFP responses to understand solution architecture and client needs.
   • Lead technical workshops to gather and refine solution requirements.
   • Collaborate with Project Managers to define technical scope, Fit-Gap sessions, and project phases.
2. Technical Solution Design
   • Conduct Fit-Gap analysis and workshops to develop technical architecture deliverables (e.g., integration and component designs).
   • Identify and document third-party vendor requirements and technical dependencies.
   • Confirm the technology stack, hardware, and software.
3. Deployment
   • Lead hardware procurement and infrastructure setup for deployment.
   • Coordinate with internal and client teams on technical deployment activities.
   • Ensure the readiness of solution components for go-live, including upgrades and integration points.
4. Ongoing Technical Leadership
   • Act as the primary technical point of contact for the client, addressing architecture, infrastructure, and networking questions.
   • Support technical delivery activities, including demos, sign-offs, and guidance to functional teams on technical requirements and third-party integrations.

Qualifications

• Degree in computer science or related field.
• 5+ years of experience in solution architecture and technical project delivery.
• Strong experience leading technical workshops and Fit-Gap analysis sessions.
• Expertise in integration architecture, infrastructure design, and solution deployment.
• Excellent communication in English (verbal and written).
• Experience with stakeholder management and problem-solving skills.
• Experience with both on-premise and SaaS solutions.
• Availability for occasional travel in Canada and the US.

Preferred: Experience in enterprise software implementations across multiple industries; Certification in cloud architecture (AWS, Azure, etc.).

What's in it for you

• 100% work from home with minimal travel for essential client meetings.
• Long-term, enterprise-level project engagement with exposure to multiple business modules.
• Rich internal and external client interactions and a collaborative team environment.
• Comprehensive benefits, paid vacation & well-being days, and a well-being expense account.
• Investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan.
• Generous mental health support.

About Us

We are a people-focused, customer-first, purpose-driven team committed to innovation and doing good. TELUS Health is an equal opportunity employer that embraces diversity and provides accommodations for applicants with disabilities during the recruitment process. By applying, you agree that your information will be shared with our Talent Acquisition team and relevant leaders involved in the selection process.