Implementation Team Lead

Corpay; Brentwood (TN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits from

401k enrollment

Virtual fitness classes

Robust PTO with major holidays

Job summary

Corpay in Brentwood, TN is seeking an Implementation Team Lead to oversee the implementation workflow within the NAT division. You will coordinate account setup activities, ensure data accuracy, and provide day-to-day leadership for the implementation team.

Reporting to the Senior Manager Fleet, you will collaborate with Implementation, Sales, Client Services, and Project Management to clarify requirements and drive on-time delivery, while monitoring SLAs and improving processes.

Qualifications

• High School Diploma or equivalent required.
• 1 year in customer service or related professional experience required.
• 2–3 years of related customer service or operational experience preferred, incl. 1 year in account implementation.
• Previous leadership, workflow coordination, or peer guidance experience preferred.
• Salesforce knowledge and Excel skills are a plus.
• Strong organization, prioritization, and communication abilities.
• Ability to collaborate with cross-functional stakeholders and drive improvements.

Responsibilities

• Oversee implementation workflow and supervise account setup activities.
• Coordinate with ITS and ensure complete and accurate account information.
• Serve as liaison between Implementation, Sales, Client Services, and Project Management.
• Create implementation plans, set priorities, and provide status updates.
• Analyze metrics to identify quality, efficiency, and outcomes improvements.
• Monitor queues to ensure workloads and SLAs are met.
• Identify delays and roadblocks; coordinate actions to avoid backlog.
• Provide day-to-day leadership and guidance to the team; address escalations.
• Recommend actions to reduce backlogs and improve processes.
• Perform other duties as assigned.

Skills

Strong organizational skills

Verbal and written communication

Time management

Leadership and team coordination

Cross-functional collaboration

Education

High School Diploma or equivalent

Tools

Salesforce

Excel

Payment card industry knowledge

Job description

5301 Maryland Way, Brentwood, TN 37027, USA

Job Description

Posted Friday, August 28, 2026 at 4:00 AM

What We Need

Corpay is currently looking to hire an Implementation Team Lead within our NAT division. This position is in Brentwood, TN. In this role, you will oversee implementation workflow, coordinate account setup activities, ensure account information is complete and accurate, and provide day-to-day workflow leadership. You will report directly to Senior Manager Fleet and regularly collaborate with Implementation, Sales, Client Services, Project Management, and other key stakeholders.

How We Work

• Assigned workspace in Brentwood, TN office

Role Responsibilities

• Ensuring all required account information, documentation, and data are complete and accurate before assigning accounts to an Implementation Team Specialist (ITS) for setup.
• Acting as a liaison between Implementation and Sales, Client Services, Project Management, and other key stakeholders to clarify requirements, resolve issues, and support successful account implementation.
• Creating implementation plans, establishing priorities, coordinating activities, and providing ongoing status updates throughout the implementation process.
• Evaluating implementation performance and analyzing key trends and metrics to identify opportunities to improve quality, efficiency, and overall implementation outcomes.
• Monitoring the overall account setup queue and individual associate queues to ensure workloads are appropriately managed and accounts are completed according to established service-level agreements (SLAs).
• Monitoring account setup progress, proactively identifying delays, aging accounts, and potential roadblocks, and coordinating action to ensure no account is left behind.
• Providing day-to-day workflow leadership and guidance to Implementation team members, helping prioritize work, address escalations, and support consistent execution of established processes.
• Recommending and supporting actions to reduce backlogs and account aging and improve workflow processes.
• Performing other duties as assigned.

Qualifications & Skills

• High School Diploma or equivalent required.
• One year of customer service or related professional experience required.
• Two to three years of related customer service or operational experience preferred, including at least one year of account implementation experience in a professional environment.
• Previous experience providing team leadership, workflow coordination, or peer guidance preferred.
• Payment card industry experience, Salesforce knowledge, and strong Excel skills are a plus.
• Strong organizational and prioritization skills.
• Effective verbal and written communication skills.
• Strong time management skills with the ability to manage competing priorities.
• Demonstrated leadership and team coordination skills.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to monitor workloads, deadlines, account aging, and service-level expectations.
• Ability to collaborate effectively with cross-functional stakeholders and recommend workflow improvements.
• A combination of education and/or experience will be considered for the requirements listed above.
• Ability to navigate all situations with patience, empathy, and sound judgment.
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

5301 Maryland Way, Brentwood, TN 37027, USA