Customer Service Representative

Corpay; Brentwood, Northern (TN, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401k plan

Virtual fitness classes

Paid time off

Employee discounts

Philanthropic support

Fun culture and contests

Job summary

Corpay is hiring a Permit & Compliance Customer Service Representative in Brentwood, TN for its Over the Road Compliance Division. The role combines permit processing, customer interaction, and strict adherence to government requirements, with a hybrid work setup.

Responsibilities include handling calls, processing permit applications, and providing timely updates to customers. Candidates should have a high school diploma and 1+ years in a call center, with strong communication skills and

Qualifications

• High School Diploma or equivalent required.
• 1+ years of call center experience.
• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving.
• Proficient with phone systems and computers.
• Ability to use mapping tools to route trips.

Responsibilities

• Process and support customer orders and inquiries with routing for cost savings.
• Enter Trip/Fuel or Oversize/Overweight permit applications into the system.
• Handle inbound calls, correct errors, and ensure timely delivery of orders.
• Proactively inform customers of permit order status and resend permits as needed.

Skills

Call center experience

Verbal communication

Written communication

Customer service

Phone and computer skills

Mapping tools navigation

Multichannel communication

Education

High School Diploma or equivalent

Tools

Bing Maps

Google Maps

Job description

5301 Maryland Way, Brentwood, TN 37027, USA

Job Description

Posted Wednesday, August 19, 2026 at 4:00 AM

What We Need

Corpay is currently looking to hire a Permit & Compliance Customer Service Representative within our Over the Road Compliance Division. This position falls under our NAT line of business and is located in Brentwood, TN. In this role, you will be responsible for processing various state, county, and city government permit requests from a specified customer base, taken via phone or online portal. You will report directly to the Customer Service Supervisor.

How We Work

As a Customer Service Representative, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Processing and supporting customer orders and inquiries using efficient and effective routing methods while advising possible cost-saving opportunities
• Processing Trip/Fuel or Oversize/Overweight permits by entering applications into the permit processing system upon request, providing necessary information required by state governments to obtain approval for temporary Trip/Fuel or Oversize/Overweight permits using information provided during inbound telephone conversations with customers
• Handling direct phone inquiries, effectively correcting individual errors, and completing follow-through on all application orders processed daily, ensuring timely delivery based on customer expectations/industry standards
• Resending previously issued permits and proactively calling customers to inform them of the status of their permit orders

Qualifications & Skills

• High School Diploma or equivalent is required
• 1+ years call center experience
• Excellent communication skills, both verbal and written to properly communicate our service offerings and functionality
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with various departments and clients
• Ability to handle multiple types of communication; both internal and external
• Ability to use, navigate, and route trips using online mapping systems such as Bing Maps, Google maps, etc.
• Medical, Dental & Vision benefits available the 1 st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

5301 Maryland Way, Brentwood, TN 37027, USA