Implementation Support Specialist II

University of Massachusetts Medical School; Shrewsbury (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

University of Massachusetts Medical School is seeking an Implementation Support Specialist II to help organizations and teams implement innovations, contextualize approaches, and build local capacity. You will collaborate with UMass Chan team members and external partners in co-creation, ongoing improvement, and sustainability efforts.

The role emphasizes leading planning with stakeholders, selecting appropriate models and tools, building consensus, and facilitating training to enable durable

Qualifications

• Bachelor’s degree or higher required.
• 2–4 years of professional experience in planning, teamwork, and stakeholder collaboration.
• Empathetic, curious, strong critical thinking; committed to equity in implementation.
• Excellent verbal and written communication; proficient with email and spreadsheets.
• Preferred: knowledge of and experience with the criminal-legal system.

Responsibilities

• Promote stakeholder involvement in all stages of design and implementation.
• Bridge groups vital for success of an implementation initiative.
• Lead collaborative implementation planning and co-develop plans with stakeholders.
• Select models, frameworks, and tools to guide implementation efforts.
• Build consensus around initiatives and supports across teams.
• Assess implementation capacity strengths and needs with stakeholders.
• Co-design tools, processes, and governance for implementation.
• Deploy and analyze qualitative/quantitative feedback; lead debriefings.
• Provide or secure training for stakeholders and connect with trainers and coaches.
• Identify organizational changes needed to develop implementation capacity.
• Assist teams with adapting to changes over time in use of innovations.
• Supervise Implementation Support Specialists I, interns, and other staff.
• Other duties as assigned to support implementation efforts.

Skills

Empathy

Curiosity

Critical thinking

Equity in implementation

Cross-disciplinary collaboration

Planning experience

Education

Bachelor’s degree or higher

Tools

Email

Spreadsheets

Job description

Overview

POSITION SUMMARY:

Under the general direction of the Principal Investigator(s), Director(s), or designee, the Implementation Support Specialist II aids organizations, leaders, and staff in implementation of innovations by identifying, contextualizing, and improving the use of implementation strategies across a range of settings and building capacity among teams, organizations, and systems. This position involves working with UMass Chan team members and external partners in co-creation and engagement activities, on-going improvement and support, and sustainability efforts.

Responsibilities

ESSENTIAL FUNCTIONS:

• Promote and facilitate active involvement of stakeholders in all stages of the design and implementation process, resulting in service models, approaches, and practices that are contextualized and tailored to local settings.
• Bridge people or groups in a system that are vital for the success of an implementation initiative.
• Lead collaborative implementation planning and the co-development of implementation plans with all relevant stakeholders.
• Select appropriate process models, frameworks, theories, measures, and other tools to guide implementation efforts.
• Build consensus with teams, organizations, and systems around implementation initiatives and supports.
• Work with stakeholders to assess implementation capacity strengths and needs related to the implementation.
• Lead the co-design of tools, products, processes, governance structures, service models, interventions, implementation strategies and policies related to implementation.
• Participate in the deployment and analysis of quantitative and qualitative feedback mechanisms at all implementation stages. Lead regular stakeholder debriefings, reflection, and shared learning environments related to feedback.
• Provide or secure training needed for stakeholders and partners to gain capacity, and connect with others who can provide training, modeling, and coaching.
• Identify and help to change and/or implement organizational processes and structures required to develop capacity for implementation (e.g., technology).
• Assist teams, organizations, and systems with identifying, understanding, and addressing changes that occur over time in the use of innovations, local settings, and in the broader system that affect how innovations are delivered.
• Supervise Implementation Support Specialists I, interns, and other staff
• Other duties and responsibilities as assigned to support implementation efforts.

Qualifications

REQUIRED QUALIFICATIONS:

• Bachelor’s degree or higher
• 2-4 years of professional experience that involves planning activities, teamwork, communication, collaboration with diverse stakeholders. Experience with these activities during academic programs and advanced training will be accepted.
• Empathetic, curious, strong critical thinking skills, committed to change initiatives, committed to advancing equity in implementation efforts, embraces cross-disciplinary approaches.
• Computer proficiency: ability to use email, spreadsheets, and other applications.
• Excellent interpersonal, verbal, and written communication skills

Additional Information

Preferred Qualifications:

• Applicants with knowledge of and experience working with the criminal-legal system are strongly encouraged to apply.