Implementation Support Specialist

MD-Staff - Applied Statistics & Management Inc.; Temecula (CA); On-site; USD 70,000 - 105,000; Full time

Job summary

MD-Staff - Applied Statistics & Management Inc. is seeking an Implementation Support Specialist to assist with managing enterprise software implementation projects for healthcare clients.

You will collaborate with Implementation Managers and clients to gather requirements, provide training, and manage projects, while traveling as needed. You will work with a diverse team to deliver solutions that align client requirements with our SaaS platform, focusing on quality, timelines, and successful

Qualifications

• Associates degree or higher required; PMP/RHIA/CPCS are desirable but not required.
• Strong organizational and training skills with ability to tailor sessions to client needs.
• Excellent verbal and written communication; ability to work with clients and internal teams.
• Experience with Microsoft Office, Adobe Pro, and Excel preferred; self-motivated and self-driven.

Responsibilities

• Establish and maintain relationships with clients to ensure quality service and satisfaction
• Manage multiple high-level projects simultaneously and track requirements to completion
• Develop comprehensive work plans and training documentation using web-based solutions
• Define project goals and benchmarks to gauge implementation progress
• Conduct dedicated web-based training with clients covering product functionality, workflow, and setup

Skills

Organizational skills

Training clients

Communication (verbal & written)

Self-motivated

Education

Associates Degree or higher

PMP certification

RHIA certification

CPCS Certification

Tools

Microsoft Office Suite

Adobe Pro

Excel

Job description

Job Description

The primary responsibility for this position is to assist with the management of enterprise software implementation projects for high profile healthcare clients. Implementation Support Specialists develop creative strategies that align a client's requirements to our solutions. You will work directly with Implementation Managers and with clients to gather requirements, provide training and manage projects. You will also collaborate with a wide array of intelligent and energetic individuals while working toward a common goal. This position offers the opportunity to travel.

Job Description

The primary responsibility for this position is to assist with the management of enterprise software implementation projects for high profile healthcare clients. Implementation Support Specialists develop creative strategies that align a client's requirements to our solutions. You will work directly with Implementation Managers and with clients to gather requirements, provide training and manage projects. You will also collaborate with a wide array of intelligent and energetic individuals while working toward a common goal. This position offers the opportunity to travel.

Job Duties

• Establish and maintain relationships with clients to ensure quality service and satisfaction
• Manage multiple high-level projects simultaneously, and effectively track all requirements to completion
• Develop comprehensive work plans and training documentation using web-based solutions
• Define project goals and develop benchmarks to gauge implementation progress
• Conduct dedicated web-based training with clients covering product functionality, suggested workflow, and product setup

Desired Skills & Experience

• Strong organizational skills
• The ability to provide customized training sessions based on each client's unique requirements
• Strong verbal and written communication skills
• Experience with Microsoft Office Suite, Adobe Pro, and Excel
• Ability to be self-motivated and work independently

Desirable Skills

• Understanding of relational databases
• Healthcare experience
• Strong technical background

Educational Requirements

• Associates Degree or higher
• PMP certification is desirable but not required
• RHIA certification is desirable but not required
• CPCS Certification is desirable but not required

Company Description

ASM is an industry-leading, a cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging and performance management goals. We have over 1,200 customers worldwide; ranging from small community hospitals to large health systems. We are a growing software company seeking qualified, energetic and results-oriented team members. Ideal candidates should be people looking for a long term job in a stable company. You will be involved in cloud computing, software as a service (SaaS), data analytics, compliance, and data exchange. ASM is located in Temecula, California, a city in Southern California that offers a high quality of life with a low cost of living. Housing prices are much lower than surrounding cities, yet Temecula remains the second safest city in the country with a population of over 100,000. Temecula also offers numerous dining and entertainment options.