Implementation Support Specialist

Applied Statistics & Management Inc; Temecula (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Applied Statistics & Management Inc in Temecula, CA hires an Implementation Support Specialist to help manage enterprise software deployment projects for healthcare clients. You will gather requirements, provide training, and coordinate with Implementation Managers and client teams, while traveling to client sites as needed.

Ideal candidates have strong organizational and communication skills, experience with MS Office and Excel, and a background in training delivery.

Qualifications

• Must have strong organizational skills and the ability to tailor training sessions to client needs.
• Excellent verbal and written communication skills are required.
• Experience with Microsoft Office Suite, Adobe Pro, and Excel is necessary.

Responsibilities

• Establish and maintain relationships with clients to ensure quality service and satisfaction.
• Manage multiple high-level projects simultaneously and track requirements to completion.
• Develop work plans and training documentation using web-based solutions.
• Define project goals and benchmarks to gauge implementation progress.
• Conduct web-based training with clients on product functionality and workflow.

Skills

Organizational skills

Training delivery

Communication

MS Office & Excel

Independent work

Education

Associates Degree or higher

PMP certification

RHIA certification

CPCS Certification

Tools

Relational databases

Job description

Job Description

The primary responsibility for this position is to assist with the management of enterprise software implementation projects for high profile healthcare clients. Implementation Support Specialists develop creative strategies that align a client's requirements to our solutions. You will work directly with Implementation Managers and withclients to gather requirements, provide training and manage projects. You will also collaborate with a wide array of intelligent and energetic individuals while working toward a common goal. This position offers the opportunity to travel.

Job Duties

• Establish and maintain relationships with clients to ensure quality service and satisfaction.
• Manage multiple high-level projects simultaneously, and effectively track all requirements to completion.
• Develop comprehensive work plans and training documentation using web-based solutions.
• Define project goals and develop benchmarks to gauge implementation progress.
• Conduct dedicated web-based training with clients covering product functionality, suggested workflow, and product setup.

Desired Skills & Experience

Required Skills

• Strong organizational skills.
• The ability to provide customized training sessions based on each client's unique requirements.
• Strong verbal and written communication skills.
• Experience with Microsoft Office Suite, Adobe Pro, and Excel.
• Ability to be self-motivated and work independently

Desirable Skills

• Understanding of relational databases
• Healthcare experience
• Strong technical background

Educational Requirements

• Associates Degree or higher
• PMP certification is desirable but not required
• RHIA certification is desirablebut not required
• CPCS Certification is desirablebut not required

Company Description

ASM is an industry-leading, a cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging and performance management goals. We have over 1,200 customers worldwide; ranging from small community hospitals to large health systems.

We are a growing software company seeking qualified, energetic and results-oriented team members. Ideal candidates should be people looking for a long term job in a stable company. You will be involved in cloud computing, software as a service (SaaS), data analytics, compliance, and data exchange.

ASM is located in Temecula, California, a city in Southern California that offers a high quality of life with a low cost of living. Housing prices are much lower than surrounding cities, yet Temecula remains the second safest city in the country with a population of over 100,000. Temecula also offers numerous dining and entertainment options.