Implementation Specialist US Remote

Optii; Austin (TX); Remote; USD 70,000 - 85,000; Full time

Job summary

Optii Solutions is seeking an Implementation Specialist to engage and train clients on their hotel operations technology. This remote role offers the opportunity to drive client success through hands-on training and relationship building, essential for ensuring client satisfaction and retention. Candidates should have strong hotel operations experience and an adeptness at technology, ideally possessing a Bachelor's degree in a relevant field.

Benefits

Generous benefits and time off package.

Opportunities for leadership and career advancement.

Flexible working conditions.

Inclusive company culture.

Qualifications

• 3-5 years in hotel operations leadership roles.
• Experience with well-known hotel brands essential.
• Comfortable with technology and training.

Responsibilities

• Deliver training to hotel staff and build confidence.
• Translate technical features to client needs.
• Support clients during the go-live period.

Skills

Technical Aptitude

Training & Communication

Operational Acumen

Leadership Qualities

Professional Demeanor

Education

Bachelor's Degree in Business Administration

Hospitality Management

Tools

Salesforce

Job description

Optii Solutions is a hotel operations technology that optimizes labor, streamlines operations, and empowers teams across housekeeping, service delivery, internal communication, and preventative maintenance. Optii is an MCR portfolio company and is used by hotels and resorts worldwide, including Marriott, IHG, Sands, and independent brands. We pride ourselves on an extraordinary, powerful product and strong team adoption. Implementation is simple and fast with a two-way interface to most PMS, including Opera, Maestro, Stayntouch, Springer-Miller, Agilysys, Mews, and more.

The Implementation Specialist will be the crucial first point of contact between Optii and our new clients. The selected candidate will play a pivotal role in shaping their success and building strong, lasting partnerships. The selected candidate’s expertise will lay the groundwork for a positive client relationship, directly contributing to client retention and overall business growth.

This remote role offers significant opportunities for leadership, career advancement, and financial rewards, directly tied to success in ensuring client satisfaction and retention.

Reports to: Director of Customer Success

Location: Remote, United States

Travel: Up to 50% Domestic and International

Date: May 2025

Expected Salary Range: $70K to $85K based on experience.

Core Impact: Driving Client Success.

The primary mission of the role will be to ensure our hotel clients seamlessly integrate and effectively utilize Optii's software.

This involves a blend of training, technical guidance, and operational understanding:

• Expert Trainer & Coach: The selected candidate will be the Optii product master! The selected candidate will deliver engaging, hands-on training sessions for hotel staff at all levels – from housekeeping attendants to general managers. The selected candidate will ensure every user feels confident and capable, often going above and beyond to support their learning journey.
• Operational Bridge Builder: Leverage real-world experience in hotel operations (Housekeeping, Front Office, Engineering) to truly understand client needs. The selected candidate will translate technical features into practical benefits, helping hotel teams adapt their processes to maximize Optii's potential.
• On-Site & Remote Go-Live Facilitator: Be the calm and reassuring presence during the critical go-live period. The selected candidate will guide clients through their first moments with Optii, providing empathy, patience, and expert problem-solving to ensure a smooth and successful launch.
• Collaborative Problem Solver: Work hand-in-hand with Optii's implementation managers and success managers. Remote or On-site, the selected candidate will collaborate directly with hotel teams to address unique challenges, exceed expectations, and guarantee a successful deployment.
• Global Road Warrior: Embrace frequent travel to client sites across the US and internationally. The selected candidate will be on the front lines, directly impacting operations in diverse hotel environments.
• Professional Communicator: Engage with clients warmly and professionally through all channels – phone, video calls, email, and in person – to answer questions, resolve issues, and provide ongoing support.
• Relationship Cultivator: Beyond implementation, the selected candidate will ensure new clients have an excellent and rewarding experience with Optii, building lasting relationships that enhance our reputation and lead to powerful testimonials.
• Meticulous Documenter: Accurately record all client interactions, training notes, and trip reports in Salesforce. Detailed documentation keeps the entire team informed and supports continuous client success.
• Product Advocate & Innovator: Actively collect feedback from clients on the ground. Insights into how hotels use Optii, coupled with participation in internal product planning forums, will directly contribute to the evolution and improvement of our core software.

What We're Looking For: Candidate Profile

The ideal candidate will combine strong operational experience with a passion for technology and training. This role is perfect for someone with a background as a Front Office Manager, Director of Housekeeping, or a similar leadership role within a reputable hotel brand, who is ready to take on a dynamic, client-facing challenge.

Key Qualifications:

• Experience: 3-5 years of progressive leadership experience in hotel operations, specifically within roles such as Front Office Manager, Director of Housekeeping, or similar. Experience within well-known hotel brands is highly regarded.
• Education: A Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
• Operational Acumen: Deep understanding of hotel operations, particularly Housekeeping, Front Office, and ideally Engineering processes.
• Training & Communication: Proven ability to effectively train and coach diverse groups, coupled with exceptional verbal and written communication skills.
• Travel Readiness: Flexibility and ability to travel extensively (up to 50% domestically and internationally).
• Professional Demeanor: Well-groomed, outgoing, confident, warm, friendly, and assertively personable.
• Leadership Qualities: Outstanding levels of Drive, Ambition, and Integrity.
• Work Environment: Comfortable working autonomously in a remote environment, with a high degree of self-organization and resourcefulness.
• Technical Aptitude: High degree of numeracy and computer literacy, comfortable with various software applications.
• Location: Based in the United States (candidates in the Austin, TX area are preferred).
• Work Authorization: Must be eligible to work in the United States in accordance with USCIS requirements without sponsorship.

Here is why you want to work at Optii!

• Our product goals are to work smarter, not harder, increase team productivity, and provide an intelligent, market-first technology, and our culture reflects that.
• We are a team of high performers who are encouraged and rewarded for exceeding performance expectations.
• We value fairness and equity, which is why we recently revamped our PTO program to allow all full-time employees four weeks of time off per year.
• Our transparent leadership style allows Optii team members to stay in tune with the company's goals and performance through regular all-hands meetings.
• Because we care what our employees think and encourage candid feedback, we survey employees on various topics regularly through an app called OfficeVibe.
• We promote inclusiveness and camaraderie through regular "hangouts" and team activities.
• We've brought on a company culture partner to drive our intentionality around employee engagement and to support our company leaders in facilitating these efforts.
• We have a generous benefits and time off package.

Optii is an equal opportunity employer. All applicants are considered for positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, The selected candidate will join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the company, its clients, and its employees.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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