Implementation Specialist (US Remote)

Gallagher; Pittsburgh (Allegheny County); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking an Implementation Specialist to drive positive change across industries. This role involves managing client onboarding, developing project plans, and collaborating with internal teams to ensure effective implementation of systems. You will be the primary point of contact for clients, facilitating meetings and providing training to ensure their success. With a focus on process improvement and client satisfaction, this position offers a unique opportunity to make a significant impact in a dynamic environment. If you thrive in fast-paced settings and enjoy problem-solving, this role is perfect for you.

Qualifications

• 3+ years of experience in implementation or project management roles.
• Strong understanding of data platforms and health plan data application.

Responsibilities

• Coordinate onboarding processes for new clients and ensure smooth transitions.
• Develop project plans and maintain communication with clients.

Skills

Project Management

Communication Skills

Analytical Skills

Problem-Solving

Interpersonal Skills

Education

Bachelor’s Degree in STEM or Business

Tools

Excel

PowerBI

SQL

Job description

Join to apply for the Implementation Specialist (US Remote) role at Gallagher.

Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

How You'll Make An Impact

Key Responsibilities and Accountabilities

• Coordinate and manage the onboarding process for new clients, ensuring a smooth transition and integration into Gallagher's systems.
• Develop and maintain project plans, timelines, and deliverables for each client implementation.
• Serve as the primary point of contact for clients during the implementation phase.
• Facilitate regular meetings and updates with clients to discuss progress, address concerns, and ensure alignment with client expectations.
• Work closely with internal teams, including sales, account management, IT, and operations, to ensure all aspects of the implementation are executed effectively.
• Collaborate with external vendors and partners as needed to support client needs.
• Monitor project progress and provide regular status updates to client teams and stakeholders.
• Assist clients with the technical setup and configuration of systems and tools.
• Troubleshoot and resolve any issues that arise during the implementation process.
• Create and maintain comprehensive documentation for each client implementation, including project plans, meeting notes, and status reports.
• Ensure all client requirements and specifications are accurately documented and communicated to relevant teams.
• Serve as a key resource on complex and/or critical issues.
• Provide training and support to clients on Gallagher's systems and processes to ensure they are fully equipped to manage their benefits programs.
• Ensure a seamless transition from implementation to support teams for ongoing client management.
• Identify opportunities for process improvements and efficiencies in the implementation process.
• Gather client feedback and work with internal teams to enhance service delivery.
• Attend weekly meetings with data vendors to discuss the status of implementations.

About You

Competencies, Expertise and Business Acumen

• Strong understanding of data platforms and the application of health plan data within these platforms.
• Ability to articulate the value of data platforms and communicate the cost, requirements, and process of implementing a data warehouse platform to internal team members.
• Excellent verbal and written communication skills, responding clearly and timely to all requests from all parties.
• Strong project management skills with a proven ability to manage multiple projects simultaneously.
• Strong interpersonal skills and the ability to develop and maintain professional relationships with internal and external stakeholders.
• Strong critical thinking, analytical, and problem-solving skills, with keen attention to detail.
• Proficiency in project management and the ability to complete projects within established timelines and specifications while maintaining high levels of customer satisfaction.
• Ability to work effectively in a fast-paced, dynamic environment.
• Ability to work independently and not rely on other team members for direction.
• Self-starter with superb research skills and a mindset of curiosity to investigate issues and potential resolutions.
• Comfortable giving and receiving constructive feedback.

Customer Service and Business Strategy

• Build knowledge of Gallagher tools, systems, and shared resources.
• Consistently follow client service workflows to ensure efficiency, timeliness, and accuracy of execution.
• Willing to go the "Extra Mile" to achieve results that benefit the client, the Branch, and Gallagher.
• Manage client relationships as a strategic liaison, including payor and data warehouse vendors.
• Adapt quickly to various circumstances and change approach as needed.

Requirements

• Bachelor’s degree in STEM or Business-related field, with 3+ years of health plan financial, data mining, or reporting experience.
• 3+ years of experience in implementation, project management, or related roles.
• Data Science and Analytics background preferred, but not required.
• Healthcare industry experience is a plus.
• Advanced Excel and data analysis skills; working knowledge of PowerBI and/or SQL is a plus.
• Quick learner with interest in acquiring new skills, tools, and data platforms.