Implementation Specialist

Thynk.AI; Lehi (UT); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a fast-growing AI services company as an Implementation Specialist, where you'll lead customer onboarding and integration of AI solutions. This role is perfect for proactive problem-solvers who thrive in a dynamic environment. You'll work closely with clients to ensure seamless implementation, drive customer success, and optimize workflows. If you're passionate about AI and eager to help businesses unlock its potential, this opportunity is for you. Be part of a forward-thinking team shaping the future of AI in business!

Qualifications

• 3+ years experience in customer onboarding or project management in a SaaS environment.
• Strong technical aptitude with AI-powered solutions and excellent communication skills.

Responsibilities

• Lead the onboarding process for new customers and conduct training sessions.
• Collaborate with teams to refine strategies and enhance customer experience.

Skills

Customer Onboarding

Project Management

Problem-Solving

Communication Skills

Technical Aptitude

Education

Bachelor's degree in Business, Technology, or related field

Tools

CRM platforms

Automation tools

HighLevel CRM

Job description

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Direct message the job poster from Thynk.AI

Rethink Your Sales Process with AI That Does the Heavy Lifting | Thynk AI

Implementation Specialist - Thynk AI

Location: Remote (US-Based Preferred) | Full-Time

About Thynk AI:

Thynk AI is a fast-growing AI services company based in Lehi, Utah. We offer intelligent AI agents for businesses along with other AI business services. Our focus is helping clients to be more efficient and support growth and profitability. As the AI industry rapidly expands, we're leading the way with innovative solutions. Join our team to help shape the future of AI in business!

Job Brief:

We are looking for an Implementation Specialist / Project Manager to join our team. In this role, you will lead the onboarding and implementation of Thynk AI’s product offerings. You will work directly with new customers, ensuring a seamless integration of our AI-powered solutions into their business operations.

This position requires a proactive problem-solver with a strong background in customer onboarding, SaaS implementations, or AI-driven solutions. You will collaborate closely with internal teams to drive customer success, optimize workflows, and refine our onboarding processes.

If you're passionate about AI and enjoy helping businesses unlock its full potential, we'd love to hear from you!

Role Responsibilities:

• Lead and manage the end-to-end onboarding process for new customers.
• Conduct onboarding sessions and training to educate customers on product features and best practices.
• Collaborate with sales, product, and customer success teams to refine implementation strategies and improve the customer experience.
• Monitor customer progress, proactively address challenges, and drive adoption to maximize retention.
• Document onboarding processes, client configurations, and feedback to enhance future implementations.
• Stay up to date on AI trends and automation best practices to continuously improve service delivery.

Requirements and Skills:

• Bachelor's degree in Business, Technology, or a related field is preferred, but not required.
• 3+ years of experience in customer onboarding, implementation, project management, or customer success, preferably in a SaaS, AI, or technology environment.
• Strong technical aptitude with the ability to configure and optimize AI-powered solutions.
• Excellent communication and problem-solving skills, with the ability to guide customers through complex implementations.
• Experience managing multiple projects simultaneously with a detail-oriented and proactive approach.
• Self-motivated and results-driven, with a passion for delivering exceptional customer experiences.
• Familiarity with CRM platforms, automation tools, and customer success software (experience with HighLevel CRM is a plus).
• Knowledge of AI-powered automation, chatbots, or social media tools is a plus.

Apply now and let’s build the future together!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Business Consulting and Services