Implementation Specialist - IT

Collabera; Seattle (WA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid vacations

Holidays

Medical, Dental and Vision insurance

401K retirement plan

Life Insurance

Disability Insurance

Job summary

A leading IT staffing firm in Seattle seeks an Implementation Specialist to oversee provisioning of IT infrastructure in retail stores. You will manage LAN/WAN cabling, ensure POS systems function correctly, and collaborate with cross-functional teams for project success. Ideal candidates have a background in customer service and technical support, with strong communication and project management skills. This role requires shift flexibility to support a 24x7 service environment.

Qualifications

• 2+ years in advanced network and new store support role.
• 2+ years of help desk or customer service experience.
• 1+ year of advanced WAN and LAN cabling support.
• 1+ year of project management in IT environment.

Responsibilities

• Plan and track provisioning of phone/data lines in retail stores.
• Ensure LAN/WAN cabling and POS hardware/software are functional.
• Collaborate on implementation strategies for quality assurance.
• Coordinate with testing teams during pilot phase activities.
• Identify and resolve technical problems with support groups.
• Plan procedures, training materials, and track new store activities.
• Communicate with teams to meet customer expectations.
• Review and approve vendor invoices for activities.

Skills

Clear communication

Customer service

Attention to detail

Organizational skills

Technical aptitude

Problem solving

Project management

Tools

Problem management tools

Networking architecture standards

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Job Title: Implementation Specialist - IT

Work Location: Seattle, WA

Duration: 12 Months

Job Description:

• Planning, coordinating, tracking, and ensuring that phone and data lines are provisioned and installed in retail stores.
• Responsible for ensuring all LAN and WAN cabling and all Point of Sale (POS) hardware and software are fully functional and delivered prior to opening dates of new stores and remodel sites.

Summary of Key Responsibilities:

• Collaborates with cross functional teams within the Information Technology department and Retail Operations business units and departments on implementation strategies and processes to deliver overall quality assurance.
• Coordinates with the stores and testing teams during the pilot phase distribution activities in preparation for implementation phase; documents and reviews user problems using tracking software.
• Ensures that second through fourth level technical problems are identified, tracked, resolved, and referred to the correct support groups as needed.
• Informs senior implementation specialist and management of issues requiring additional intervention or support.
• Plans and maintains schedules, procedures, training materials and tracking methods for new store and remodel store activities, and for software and holiday register distribution activities; provides technical support for new installation hardware and cabling issues and second level technical testing for POS hardware, software and telephony systems, including software activation.
• Ensures customer expectations are being met by communicating and maintaining key business relationships with other teams within the company.
• Reviews and approves invoices for new store and remodel activity from vendors.
• Reviews with procurement if necessary.

Required Knowledge, Skills and Abilities:

• Ability to communicate clearly and concisely, both orally and in writing. Ability to deliver excellent customer service.
• Strong attention to detail and organizational skills. Strong technical aptitude and problem solving skills.
• Project management skills, including measurement, reporting and financial analysis.
• Ability to meet deadlines in a fast paced environment.
• Ability to manage multiple internal and external people resources, schedules, and priorities.
• Knowledge of computer systems, including operating systems, problem management tools, networking architecture and industry standards, system management and configuration tools, and system tools use and configuration.
• Knowledge of retail store infrastructure, store and data center operations, and telephony network systems.
• Knowledge of personal computer hardware and software.
• Role requires shift flexibility to support a 24X7 service offering; applicant must be available to be scheduled any shift and any days of the week.

Qualifications

Summary of Experience:

• Advanced Network and New Store support role: 2 years.
• Help desk, client services, or customer service: 2 years.
• Advanced WAN and LAN cabling support: 1 year.
• Project management experience in an information technology environment: 1 year.

Additional Information

To get further details or to apply for this position please contact: