Implementation Specialist I / Client Onboarding

ADP; Schaumburg (IL); Hybrid; USD 20,664 - 39,867; Full time

Benefits offered by this job

Best-in-class health benefits starting on Day 1

Comprehensive wellness program

Company-paid time off for volunteering

Job summary

ADP is hiring an Implementation Specialist in Schaumburg, Illinois, for a hybrid role involving client onboarding. You'll be responsible for providing the first contact with clients post-sale, ensuring their successful implementation of ADP's payroll and HR solutions.

The ideal candidate will have strong communication skills, the ability to build trust with clients, and the capacity to thrive in a metrics-driven environment. Comprehensive benefits include health coverage from Day 1 and a competitive hourly pay range.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to build rapport and trust with clients.
• Willingness to work in a metrics-driven environment.

Responsibilities

• Onboard clients and create exceptional onboarding experiences.
• Implement ADP technologies by analyzing existing systems.
• Collaborate with sales and customer service associates.

Skills

Client Relationship Management

Communication Skills

Bilingual in English and Spanish

Job description

Job Overview

ADP is hiring Implementation Specialists for client onboarding in a hybrid role working three days in the office and two days from home each week.

Are you a fit?

• Looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Want to continuously learn through ongoing training, development, and mentorship opportunities?
• Desire a culture that values equity, inclusion, and belonging, and provides a safe space for diverse perspectives?

If so, this may be an opportunity for you.

Key Responsibilities

As a Client Onboarding Specialist, you will provide the first interaction between small‑business clients and ADP's industry‑leading payroll and HR solutions after the sale. You will build strong client relationships, seamlessly implement ADP technologies, and ensure clients are set up for long‑term success. Your daily work will involve answering calls from the queue, following up on open items, and meeting new clients across different geographies and industries.

To thrive in this role you must be comfortable working in a metrics‑driven call center environment as part of a structured day. You should communicate clearly over the phone and in writing, build rapport, establish trust, and meet your client satisfaction scores confidently.

What You’ll Do

• Onboard clients by creating exceptional onboarding experiences for each product or service implementation.
• Implement ADP technologies by analyzing existing systems, interface requirements, and business processes.
• Partner internally by collaborating with ADP associates in sales and customer service, sharing routine information with the client project team.
• Multi‑task and communicate by working on multiple time‑sensitive follow‑ups or projects simultaneously.
• Maintain a daily schedule and organize yourself to handle a high volume of inbound calls, including increased phone time during peak seasons.

To Succeed in This Role

• Prior experience is not required; we will train you to be successful.
• Must be willing to work overtime hours during peak seasons.
• Bilingual in English and Spanish is a plus.

Benefits

• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies.
• Best‑in‑class health benefits starting on Day 1.
• Comprehensive wellness program supporting mental health and overall well‑being.
• Company‑paid time off for volunteering; support for community impact initiatives.
• Qualified compensation range: USD $15.00 – $28.94 / hour, with potential for bonuses, equity, or commissions.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based upon ADP’s operating needs and applicant merit.