Implementation Specialist I / Client Onboarding

ADP; La Palma (CA); Hybrid; USD 20,664 - 39,867; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Matched retirement savings

Paid volunteer time off

Wellness program

Job summary

ADP is hiring Implementation Specialists in La Palma, California, for client onboarding in a hybrid role. You will create exceptional client onboarding experiences, implement ADP technologies, and collaborate with internal teams.

No prior experience is necessary, as training will be provided. The role offers a chance to grow and enjoy a range of benefits from day one, including medical, dental, and matching retirement savings.

Compensation ranges from $15.00 to $28.94 per hour, dependent on performance and various factors.

Qualifications

• Prior experience is not required; training will be provided.
• Ability to work overtime during peak seasons.

Responsibilities

• Create exceptional onboarding experiences for clients.
• Analyze systems and implement ADP solutions.
• Collaborate with sales and customer service teams.
• Manage multiple projects and communicate effectively.
• Handle a high volume of inbound calls.

Skills

Bilingual in English and Spanish

Job description

ADP is hiring Implementation Specialists for client onboarding. This is a hybrid position working 3 days in the office and 2 days at home each week.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry‑leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long‑term success.

You will spend most of your day answering calls from the queue and following up on open items to ensure client needs are met and they are comfortable using our products and services. Each day will differ because you will meet new clients across different geographies and industries.

What You’ll Do

• Onboard Clients: Create exceptional onboarding experiences for each product or service implementation.
• Implement ADP Technologies: Analyze existing systems, interface requirements, and business processes; recommend and implement ADP solutions.
• Partner Internally: Collaborate with ADP associates in sales and customer service; exchange routine information with the client project team.
• Multi‑Task & Communicate: Manage multiple time‑sensitive follow‑ups or projects simultaneously; share essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls; daily phone time may increase during peak seasons.

Required Qualifications

• Prior experience is not required; we will train you to be successful.
• You can work overtime hours during peak seasons.
• Bilingual in English and Spanish is a plus.

Benefits & Perks

• Belong by joining one of nine Business Resource Groups that connect globally with networks and allies who share common interests and experiences.
• Best‑in‑class benefits starting on Day 1, including medical, dental, vision, life insurance, matched retirement savings, wellness program, short‑ and long‑term disability, charitable contribution match, holidays, personal days & vacation, paid volunteer time off, and more.
• Company‑paid time off for volunteering for causes you care about.

Compensation: USD $15.00 – $28.94 per hour, inclusive of base salary and potential additional compensation such as bonus, equity, or commissions. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.

Ethics at ADP: ADP maintains the highest ethical standards and expects its people to act with integrity and respect.