Implementation Specialist - Forms

Lightspeed DMS; South Jordan (UT); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Lightspeed DMS is seeking a Forms Builder to work directly with dealership clients, creating customized forms. This hybrid/remote position focuses on facilitating form coding, testing, and delivery while collaborating with the F&I department. The ideal candidate will have excellent computer skills, strong attention to detail, and customer service experience. Previous form creation experience is preferred. Applicants must be authorized to work in the U.S. and may need to work occasional weekends.

Qualifications

• Previous experience creating forms is desired.
• Ability to work periodic weekends and extended hours as required.
• Experience with powersports, RV or marine dealerships is helpful.

Responsibilities

• Assemble, organize, and maintain the forms library.
• Support clients with their forms needs and ensure timely billing.
• Work directly with Lightspeed Technical associates regarding product changes.

Skills

Excellent computer skills (MS Office)

Customer service skills

Multi-project management

Problem-solving skills

Attention to detail

Superb time-management skills

Job description

Company Overview

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries and adding hundreds of dealerships to the Lightspeed community each year.

Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors, and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers and refined over the past four decades, Lightspeed empowers over 4,500 dealers across North America with the tools and technology they need to manage their dealerships.

Position Summary

As a Forms Builder you will work directly with our dealership clients to create customized computer forms, coordinating all questions and changes. You will demonstrate your administrative expertise as the vital link between Lightspeed and the dealership’s Finance & Insurance (F&I) department. You will work directly with Lightspeed Technical associates regarding product change requests and application defects. The Forms Builder is responsible for facilitating the coding, testing, and delivery of forms to our existing and new client base.

This is a hybrid/remote position that works most often in the MST time zone with occasional on‑site meetings.

What you’ll do

• Assemble, organize, and maintain the forms library by generating, changing, or deleting forms. Support internal and external clients with their forms needs.
• Maintain records of workload, client status regarding problem resolution, and ensure billing is processed in a timely manner.
• Work directly with Lightspeed Technical associates regarding product change requests and application defects.

What you should have

• Excellent computer skills (MS Office).
• Previous experience creating forms is desired.
• Ability to work periodic weekends and expanded hours as required.
• Excellent customer service skills, prioritization, multi‑project management, problem‑solving skills, and initiative to learn how to build new F&I forms and correct existing ones.
• Strong attention to detail is required.
• Superb time‑management skills and the ability to complete tasks by a definite deadline.
• Experience with powersports, RV or marine dealerships, with an understanding of the F&I department; banking, customer service, or help‑desk experience is also helpful.

Equal Employment Opportunity Statement

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note

Applicants must be authorized to work in the U.S.