Implementation Specialist (Contract)

Club Caddie Inc.; United States; On-site; USD 55,000 - 83,000; Full time

Job summary

Club Caddie is seeking an Implementation Specialist on a contract basis to join the team supporting Public, Semi Private, and MCO golf course installations. You will lead end-to-end implementation projects, coordinate data collection, and tailor Club Caddie systems to client needs.

You will train clients, manage milestones, and provide estimates for additional work, ensuring successful software deployment across multiple courses within Jonas Software’s portfolio.

Qualifications

• Experience with golf course operations and club management software.
• Able to work independently and manage projects to deadlines.
• Strong written and spoken communication; professional presentation.

Responsibilities

• Schedule client meetings after sale and gather data for installation.
• Create and manage project plans for each client.
• Lead client communications during software setup and obtain feedback.
• Structure Club Caddie systems to client needs and specifications.
• Train clients on software and add-ons tailored to their needs.
• Document all customizations for each client and track milestones.
• Provide cost/time estimates for additional developments and bill for services.
• Perform other duties as assigned.

Skills

Golf ops knowledge

Independent worker

Team player

Communication skills

Problem solving

Ethics and values

Microsoft Office

Presentation skills

Time management

Tools

Microsoft Office

Job description

Implementation Specialist (Contract) - Club Caddie - Public, Semi Private and MCO Golf Course Installation

Club Caddie is a quickly growing technology start-up that builds golf course management software. We’ve had the privilege of recently being acquired by Jonas Software. Jonas Software is the valued technology partner of over 40,000 customers worldwide in more than 15 countries. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO). Club Caddie 's objective is to expand Jonas' outstanding reputation and market share in the public, semi-private and multi-course operator golf business.

THE POSITION

Working on our implementation team and reporting to the Director of Professional Services, we are seeking an ambitious, action-oriented contract individual to join our team of professionals as an Implementation Specialist.

Job Responsibilities

• Scheduling meetings with clients following the sale of Club Caddie software and leading the collection of data and other information required to structure purchased software systems.
• Creating and managing a project plan for each client, detailing the tasks that need to be completed for the timely installation of Club Caddie software systems.
• Leading communications with clients throughout the software setup process to obtain feedback and approval.
• Using knowledge of golf course operations, structuring Club Caddie software systems based on clients’ individual needs and specifications.
• Training clients on how to use Club Caddie software systems and add-on modules that fit their specific needs.
• Creating a specialized document for each client, detailing all customizations made.
• Managing key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional developments to be done; billing clients for professional services.
• Other duties as assigned.

Qualifications

• Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Approachability: Is easy to approach and talk to; spends extra time to put others at ease; builds rapport well.
• Prior Club Caddie software experience preferred
• Prior experience working as an Implementation Specialist or related field.
• Golf Industry Acumen: intimate knowledge with golf course operations and golf course management systems; familiarity with Club Caddie's competitor's software functionality. 3+ years of golf course operation experience.
• Sound technical knowledge.
• Proficiency in Microsoft Office product suite or related tools.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Strong Communication Skills and Presentation Skills: in written, spoken and non-verbal communications, is effective inside and outside of the organization in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports and with bosses.
• Ethics and Values.

Business Unit

Club Caddie

Scheduled Weekly Hours: 40

Number of Openings Available: 3

Worker Type: Contractor - Jonas

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.