Implementation Specialist (Contract)

Jonas Software; United States; On-site; USD 55,000 - 83,000; Full time

Job summary

Club Caddie, a Jonas Software company, seeks an Implementation Specialist on a contract basis to lead software installations for golf courses across the US. You will schedule client meetings, gather necessary data, and develop detailed project plans to ensure timely deployments.

You will guide clients through the setup, tailor Club Caddie configurations, and train staff on system use and add-on modules, delivering documented customizations and milestones.

Qualifications

• 3+ years of golf course operations experience.
• Prior experience as an Implementation Specialist or in a related field is preferred.
• Familiarity with Club Caddie and competitor software functionality.

Responsibilities

• Schedule meetings with clients after sale and gather data for software setup.
• Create and manage project plans for each client’s installation.
• Lead client communications during software setup to gather feedback and approvals.
• Structure Club Caddie software based on client needs and specifications.
• Train clients on Club Caddie software and add-ons.

Skills

Golf operations knowledge

Club Caddie software experience

Microsoft Office proficiency

Communication skills

Job description

Implementation Specialist (Contract)

Club Caddie – Public, Semi Private and MCO Golf Course Installation

Club Caddie is a quickly growing technology start-up that builds golf course management software. We’ve had the privilege of recently being acquired by Jonas Software . Jonas Software is the valued technology partner of over 40,000 customers worldwide in more than 15 countries. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO). Club Caddie’s objective is to expand Jonas’ outstanding reputation and market share in the public, semi-private and multi-course operator golf business.

THE POSITION

Working on our implementation team and reporting to the Director of Professional Services, we are seeking an ambitious, action-oriented contract individual to join our team of professionals as an Implementation Specialist.

Job Responsibilities:

• Scheduling meetings with clients following the sale of Club Caddie software and leading the collection of data and other information required to structure purchased software systems.
• Creating and managing a project plan for each client, detailing the tasks that need to be completed for the timely installation of Club Caddie software systems.
• Leading communications with clients throughout the software setup process to obtain feedback and approval.
• Using knowledge of golf course operations, structuring Club Caddie software systems based on clients’ individual needs and specifications.
• Training clients on how to use Club Caddie software systems and add-on modules that fit their specific needs.
• Creating a specialized document for each client, detailing all customizations made.
• Managing key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional developments to be done; billing clients for professional services.
• Other duties as assigned.

Qualifications:

• Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Approachability: Is easy to approach and talk to; spends extra time to put others at ease; builds rapport well.
• Prior Club Caddie software experience preferred
• Prior experience working as an Implementation Specialist or related field.
• Golf Industry Acumen: intimate knowledge with golf course operations and golf course management systems; familiarity with Club Caddie’s competitor’s software functionality. 3+ years of golf course operation experience.
• Sound technical knowledge.
• Proficiency in Microsoft Office product suite or related tools.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Strong Communication Skills and Presentation Skills: in written, spoken and non-verbal communications, is effective inside and outside of the organization in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports and with bosses.
• Ethics and Values.

Business Unit: Club Caddie

Scheduled Weekly Hours: 40

Number of Openings Available: 3

Worker Type: Contractor - Jonas

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.