Project and Implementation Specialist

Jonas Software; United States; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Common CENTS Solutions, Inc. is seeking a Project Implementation Specialist to lead system implementations, on-site installations, hardware staging, and training. The role reports to the Director of Professional Services and offers remote work with up to 50% travel.

Responsibilities include collaborating with Project Managers to meet project deliverables, maintaining client relationships, and handling escalations. Travel and on-site work are integral parts of the role.

Qualifications

• 2+ years’ experience in a professional services role with fundamentals of training and implementation.
• Implementation experience with a strong focus on customer service.
• Ability to communicate technical topics to non-technical audiences.
• Ability to take on new challenges with a results-oriented attitude and vision.
• Desire to learn and evolve across areas.
• Proven track record in problem solving and multitasking.
• Strong interpersonal skills across varied people and circumstances.
• Excellent written and oral communication with active listening.
• Patience, flexibility, and problem solving under pressure.
• Shows integrity and trust in professional settings.
• Experience with Healthcare, Senior Living, or Food Service is a plus.
• A valid Driver’s License is required.
• This position requires travel up to 50% of the time.

Responsibilities

• Implement projects as assigned by the Director of Professional Services.
• Embrace new and innovative ways of implementing product and services strategy, shaping CCS as a modern provider.
• Maintain communication with customers and internal departments on escalated incidents.
• Address escalations from other departments.
• Perform other duties as assigned.

Skills

Implementation

Training

Customer service

Technical communication

Interpersonal skills

Multitasking

Problem solving

Listening skills

Integrity

Job description

Job Description:

Common CENTS™ Solutions, Inc.

Project Implementation Specialist

THE COMPANY:

Common CENTS™ Solutions is a leading provider of Enterprise Hospitality Solutions to the Healthcare, Senior Living, and Business Dining industries. The corporate office is located in Ridgeland, MS, with a satellite office in Marietta, GA.

Common CENTS software systems are designed to provide convenience, increased efficiency, and savings in the foodservice and meal plan operations for healthcare, senior living, and business dining environments. We provide POS systems, cashless campus solutions, meal plan management, patient dining software and more.

POSITION:

Reporting to the Director of Professional Services, the Project and Implementation Specialist is responsible for system implementations, on-site installations, hardware staging, and training. This position works closely with Project Managers on mapping-out and completing project deliverables in accordance with each project’s requirements. This position offers the opportunity to work remotely, with up to 50% on-site travel required.

JOB RESPONSIBILITIES:

• Implement projects as assigned by the Director of Professional Services
• Embrace new and innovative ways of implementing product and services strategy, shaping CCS as an effective and modern provider providing solutions that are expected by contemporary customers.
• Maintain communication with customers and internal departments on incidents that are escalated.
• Address escalations from other departments.
• Perform other duties as assigned.

JOB QUALIFICATIONS:

• 2+ years’ experience in a professional services role with an understanding of the fundamentals of training and implementation processes.
• Implementation experience with a strongfocus on customer service.
• Ability to communicate technical or complex topics to non-technical audiences.
• Ability to take on new challenges with a results-oriented attitude and a sense of vision and purpose.
• The desire to learn new things and evolve in competencies in different areas.
• Proven track record for the ability to advanceproblem solvingand multi-task.
• Strong interpersonal skills; ability to deal with varied types of people (customers, vendors, colleagues, prospects) in a broad range of circumstances.
• Excellentwritten and oral communication skills along with activelisteningskills.
• Patience, flexibility, and the ability to effectively problem solve, at times under pressure.
• Illustrates a strong sense ofintegrity and trust.
• Experience with Healthcare, Senior Living, or Food Service is a plus.
• A valid Driver’s License is required for this position.
• This position requires travel up to 50% of the time.

Competencies:

• Decision Quality
• Customer Focus
• Drive for Results
• Problem Solving
• Listening
• Functional/Technical Skills

#LI-VL1

Business Unit:

CommonCENTS Solutions

Scheduled Weekly Hours:

40

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.