Implementation Specialist

BioMed Central Ltd; United States; Hybrid; USD 80,000 - 120,000; Full time

Job summary

BioMed Central Ltd. is hiring an Implementation Specialist to support Journal publishing workflows across London and Pune in a hybrid arrangement. The role focuses on gathering requirements, setting up peer review systems, and training stakeholders.

You will monitor quality with cross-functional teams and drive improvements across multiple journals. The position requires strong organization, communication, and analytical skills, plus experience handling global stakeholders and complex projects

Qualifications

• Proven ability to manage multiple projects with global stakeholders.
• Proficient in Excel and PowerPoint for reporting and training.
• Strong communication and analytical skills with attention to detail.

Responsibilities

• Gather system requirements from publishers, editors and service providers.
• Set up, maintain and administer peer review systems.
• Conduct presentations and training sessions for internal and external stakeholders.
• Ensure quality of article-level activities and act as escalation point for journals.
• Develop and maintain relationships with stakeholders across publishing, editorial, production and technology teams.
• Maintain journal-specific records and documentation.
• Collaborate with Automation Analysis to gather quality insights and monitor metrics.
• Coordinate with service providers and teams to address root causes of issues.
• Advocate for continuous improvement, quality and efficiency.

Skills

Global stakeholder management

Excel

PowerPoint

Project leadership

Communication

Analytical thinking

Detail orientation

Education

Degree or equivalent work experience

Job description

Job Title: Implementation Specialist

Locations: London, Pune (Hybrid)

Full Time, Permanent

Role Responsibilities

Journal care

• Gather system requirements from publishers, editors and service providers.
• Set up, maintain and administrate peer review systems.
• Conduct presentations and training sessions for internal and external stakeholders.
• Ensure quality of article-level activities and act as an escalation point for individual journals.
• Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology Operations staff, as well as external editors, reviewers, authors and service providers).
• Maintain journal-specific records and documentation.

Quality Assurance

• Collaborate with GPO's Automation Analysis team to gather meaningful and reliable quality-related insights.
• Proactively monitor quality across journals and investigate issues surfaced by the monitoring, as well as ones reported by stakeholders.
• Collaborate with GPO service providers, other Implementation Specialists, as well as GPO's Workflow Solutions and Training Programmes teams, to ensure the underlying causes of quality issues are addressed.

Other responsibilities

• Be an advocate for continuous improvement, quality and efficiency. Foster a culture of openness, transparency and collaboration within the team and with our stakeholders.

Experience, Skills Qualifications

Essential

• Contributing to (sometimes interconnected) business projects.
• Working with a wide range of global stakeholders.
• Excellent organisation skills to contribute to multiple concurrent projects and competing priorities.
• Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.
• Excellent numeracy skills with proven attention to detail.
• Excel and PowerPoint proficiency.
• Good problem solving/logic/analytical skills.
• Proactive and able to lead projects alone as well as part of a large group.
• Degree or equivalent work experience.

Desirable

• Previous experience in a publishing and/or support role.
• Understanding of publishing workflows.
• Business analysis and data analysis.
• Formal project management qualification such as PRINCE2

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.