Implementation Specialist

Freddie Mac; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Keeper Security is seeking a driven Implementation Specialist to join their remote B2B Support team. The role involves collaborating with clients for successful onboarding and configuring solutions to meet their specific needs. Join a fast-growing cybersecurity company that prioritizes customer experience while working from anywhere!

Benefits

Medical, Dental & Vision

Employer Paid Life Insurance

401K (Roth/Traditional)

Generous PTO plan

Above market annual bonuses

Qualifications

• 2+ years of progressive experience in SaaS support and/or implementation.
• Experience in SaaS deployment with security software preferred.
• Proficient in leading external client engagements and managing relationships.

Responsibilities

• Oversee delivery and implementation of Keeper's software for clients.
• Tailor solutions to meet client needs and objectives.
• Maintain records of configurations and communication, ensuring comprehensive understanding.

Skills

Communication

Analytical skills

Problem-solving

Client management

Education

Bachelor's degree in finance, business administration, or related field

Tools

Salesforce

Monday.com

Google Docs

MS Office

Job description

Keeper is hiring a driven Implementation Specialist to join our B2B Support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates who live near our Chicago, IL office.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and provide the most seamless onboarding experience for our customers.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

Job Summary

As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our clients. You will engage in close collaboration with our clients and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.

Responsibilities

• Oversee the delivery of Keeper's software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
• Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
• Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required
• Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns

Requirements

Minimum Qualifications

• 2+ years progressive experience in SaaS support and/or implementation
• Salesforce experience
• Experience with Google docs and MS-office tools
• Experience in SaaS deployment with security software experience preferred
• Proficiency in leading external client engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones

Preferred Qualifications

• Experience with project management tools such as Monday.com
• Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt