Implementation Specialist

Complete Payroll Processing Inc.; Town of Perry (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Complete Payroll Processing Inc. is seeking an Implementation Specialist to service clients through all aspects of payroll setup, data import, QA, and resolving issues.

You will accurately key and reconcile payroll and accounting information, organize client data, enter GL from COA, and configure time-off formulas.

The role emphasizes client communication, meeting deadlines, problem solving, and providing maintenance and transition support for ongoing accounts.

Qualifications

• High school diploma required; associate degree in a related field is a plus.
• Customer service experience is required.
• Strong problem-solving and detail-orientation are essential.
• Proficiency with Excel and MS Office is expected.
• Payroll knowledge or project-management exposure is a plus.

Responsibilities

• Organize client information to ensure accurate entry of tax liabilities and demographics.
• Enter general ledger data from the chart of accounts.
• Program time-off formulas into payroll software.
• Communicate with clients to meet deadlines.
• Resolve data discrepancies using problem-solving skills.
• Provide maintenance for current clients and support the Transition Service Manager.

Skills

Customer Service

Problem Solving

Attention to Detail

Time Management

Team Player

Phone Etiquette

Data Entry

Education

High School Diploma

Associate Degree in Business

Tools

Evolution payroll software

Paytrain payroll training software

CRM software

Google Suite

MS Office (Word, Excel)

Job description

Position Summary:

Implementation Specialists will be assigned specific clients to service and support through all aspects of their payroll setup process from quality assurance procedures for ensuring accurate data entry or importing, running special processes, correcting master file information, and other related issues.

The Implementation Specialist's primary responsibilities will be to accurately key and reconcile payroll and Accounting information into the payroll software for clients.

Essential Functions:

As Implementation Specialist you will be responsible for:

• Organizing client information to assure accurate entry of tax liabilities, employee demographics and year to date paycheck information


• Enter general ledger from chart of accounts


• Program time off formulas from client's time off policy into payroll software


• Client communication on a timely fashion to ensure every deadline is met


• Uses effective problem-solving skills to resolve data discrepancy issues


• Able to provide and/or receive feedback from supervisor and apply constructive criticism

• Follow documented company procedures to accomplished day to day work

• Provide ongoing maintenance for current clients.


• Provides support to the Transition Service Manager

Minimum Qualifications (Knowledge, Skills and Abilities)

• High school diploma is required. Associate Degree or higher in Business related field would be an asset


• Customer Service experience


• Self Motivated and goal oriented


• Demonstrated ability in problem solving


• PC literate, Microsoft Office (Excel, Word)


• Strong focus on customer satisfaction, quality service and attention to detail


• Ability to meet deadlines


• Flexibility to work in a team environment as well as individually


• Excellent telephone skills and Professional telephone etiquette


• Sufficient skill to type and enter alpha and numeric data


• Payroll Knowledge and/or Project Management experience are a plus

Decision-making Latitude:

• Agrees to comply with the confidentiality policy.


• Uses independent judgment to provide solid client relationships.

• Equipment / Software Used:

• Personal Computer, Internet, Calculator, MS Office (Word, Excel), Google Suite, Evolution payroll software, Paytrain payroll training software, CRM software.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Working Conditions:

The scheduled workweek is a 5-day workweek - hours are Monday through Friday 8:30 AM to 5:00 PM, with a 30-minute lunch break. Pre-Approved overtime may be required.

Salary Range (min) $22.50 - $33.75 (max)