Payroll Specialist

Distro; Arizona; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance: Medical, dental, and

401(k) with company match

PTO, Holidays, Parental leave and Sick

Life insurance and disability programs

Job summary

Distro is seeking a Payroll Specialist to support our payroll function for a growing client base in the United States. The role handles day-to-day payroll processing for scheduled and off-cycle runs and ensures accurate entry of client data.

You will collaborate with Payroll Supervisors, manage a book of business, and respond promptly to client questions via email, cases, and phone. Training and ongoing education are provided to stay current with best practices.

Qualifications

• Demonstrates effective time management and accuracy in payroll tasks.
• Proficient with Microsoft Office applications including Excel and Outlook.

Responsibilities

• Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
• Import or manually enter payroll changes (hours, earnings, deductions, tax overrides, etc.).
• Calculate payroll and confirm accurate entry of client-provided data through control totals and review.
• Respond to client inquiries via email, cases, and phones.
• Partner with Payroll Supervisors on special projects and support clients.
• Manage and support assigned book of business and coordination across teams.
• Attend webinars and training to stay up to date on best practices.
• Complete projects and other duties as assigned by supervisor.

Skills

Time management

Attention to detail

Communication skills

Microsoft Office proficiency

Education

High school diploma

Tools

Excel

Outlook

PowerPoint

Word

Microsoft Teams

Job description

Position Summary

The Payroll Specialist helps support our payroll function for our growing client base. This position will be responsible for all payroll-related processing activities.

Essential Duties and Responsibilities

Provide day-to-day payroll processing support for scheduled and off-cycle payrolls. Import or manually enter payroll changes (payroll hours, employees updates, earnings, deductions, and tax overrides etc.). Calculate payroll and confirm accurate entry of client-provided payroll data through generating control totals for import files and through manual review. Respond timely and accurately to all client inquiries via email, cases, and phones. Partner with Payroll Supervisors on special projects to support clients. Manage and support assigned book of business. Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor.

Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

Demonstrates effective time management, maintains accurate records, and ensures all payroll tasks are completed in accordance with established schedules and compliance requirements. Ability to multi-task while maintaining a high level of accuracy and strong attention to detail. Strong verbal and written communication skills with the ability to collaborate effectively across teams and interact professionally with employees at all levels. Intermediate to advanced proficiency in Microsoft Office applications, including Excel (formulas, pivot tables, data validation) and Outlook (email management, scheduling). Uses analytical thinking to troubleshoot payroll issues, interpret data, and determine appropriate solutions quickly and confidently. Demonstrated ability to exercise good judgment when evaluating situations, identifying problems, and determining appropriate courses of action. Proven ability to partner with cross-functional departments including HR, Finance, and Operations to resolve payroll-related issues and ensure accurate, compliant processing.

Required Education & Experience

High school diploma or equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, certifications, or job training programs) preferred. Minimum of one year’s experience in Customer Service. At least one year of payroll experience is preferred but not required. Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Required Licenses and/or Certifications None required.

Physical, Mental & Communication Demands

Physical Demands

Sedentary Work: Remains seated for extended periods, often at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, printer, mail machines, and other office equipment. Mobility: Occasionally moves about the office to attend meetings, retrieve files, or collaborate with team members. Visual Acuity: Frequently reads detailed numerical data, spreadsheets, and system interfaces requiring close visual attention and accuracy, primarily on a computer screen and occasionally in printed materials. Lifting & Carrying: Occasional lifting, carrying, loading of office supplies. (typically, less than 15 lbs.)

Mental Demands

Attention to Detail: Reviews, verifies, and enters payroll hours, deductions, earnings, and tax adjustments with precision to ensure error-free payroll runs. Problem-Solving: Interprets payroll data, identifies discrepancies, calculates adjustments, and determines appropriate corrective actions. Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines. Task Prioritization: Manages an assigned book of business, balances recurring tasks with urgent client needs, and organizes workflow to ensure timely processing. Adaptability: Adjusts quickly to changing client requirements, system updates, or unexpected payroll issues. Confidentiality and Discretion: Handles sensitive employee information, compensation data, and tax details in compliance with privacy and security standards. Concentration: Maintains focus during repetitive or detailed tasks such as manual data entry, auditing, or reconciliation. Stress Management: Handle stressful situations calmly and effectively, especially when dealing with client concerns.

Communication Demands

Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors. Maintains positive, professional relationships with assigned clients, ensuring their payroll needs are met and concerns are addressed promptly. Cultural Sensitivity: Communicates with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Conflict Resolution: Handles escalations or client frustrations with patience, clarity, and a solutions-oriented approach. Active Listening: Gathers necessary information from clients to resolve payroll discrepancies or understand requested changes. Written Communication: Drafts accurate and timely responses via email and case management systems; documents issues and resolutions clearly. Verbal Communication: Provides clear communication skills for interacting with internal departments and escalating issues. Responds to client inquiries by phone, explains payroll processes, and provides guidance on payroll-related questions.

Environmental Conditions

The Payroll Specialist works in a professional, climate-controlled office environment with consistent lighting, temperature, and noise levels. The role is computer-intensive, requiring extended periods of sitting, frequent use of monitors and standard office equipment, and sustained visual focus while reviewing detailed payroll data. The environment involves regular interaction with clients and internal teams through email, phone, and virtual platforms, as well as handling confidential employee information in accordance with strict privacy and security standards.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise. Employment remains "at will".

This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance

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