Implementation Specialist

Talentify; Shreveport (LA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work Model

Up to 40% Travel

Job summary

Talentify seeks an Implementation Specialist for JusticeTech in a hybrid role based in Shreveport, LA. You will lead deployments, configure solutions, and demonstrate capabilities to clients while coordinating with cross-functional teams.

The role requires collaboration, strong communication, and the ability to manage complex projects from contract review through post-go-live support. Travel up to 40% is expected.

Qualifications

• Bachelor's degree in computer/software-related field or 2-3 years of software/IT customer service experience.
• Excellent communication skills with the ability to build collaborative relationships.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Self-starter.
• Detail-oriented.
• Ability to prioritize work and meet deadlines.

Responsibilities

• Reviews contracts for understanding and adherence to the scope of work.
• Consults with and partners with internal and external stakeholders to understand customer's business processes.
• Confirms environmental requirements and access.
• Analyzes current state and future state to ensure features and functionality meets scoped requirements.
• Installs databases and software and configures the solution to meet the customer's needs.
• Sets up and conducts solution demonstrations.
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications.
• Trains and/or assists with client/end-user training.
• Provides client support during testing, go-live, and post-go-live.
• Resolves issues/bugs.
• Migrates solution to production and performs post-production review.
• Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting.
• Works with Support to transition customer solutions to the maintenance phase.
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues.
• Facilitates internal and external meetings.
• Maintains positive relationships with both internal and external partners.
• Creates system or implementation process documentation for internal and external stakeholders.

Skills

Communication

Teamwork

Analytical thinking

Problem solving

Self-starter

Detail oriented

Time management

Education

Bachelor's degree in computer/software-related field

5+ years of software/IT customer service experience

Job description

JOB TITLE: Implementation Specialist - JusticeTech
FLSA STATUS: Exempt
DEPARTMENT: Justice Tech
REPORTS TO: Associate Director of Implementations
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Hybrid/Shreveport, LA
TRAVEL: Up to 40%
ESSENTIAL DUTIES & RESPONSIBILITIES:

• Reviews contracts for understanding and adherence to the scope of work
• Consults with and partners with internal and external stakeholders to understand customer's business processes
• Confirms environmental requirements and access
• Analyzes current state and future state to ensure features and functionality meets scoped requirements
• Installs databases and software and configures the solution to meet the customer's needs
• Sets up and conducts solution demonstrations
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
• Trains and/or assists with client/end-user training
• Provides client support during testing, go-live, and post-go-live
• Resolves issues/bugs
• Migrates solution to production and performs post-production review
• Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
• Works with Support to transition customer solutions to the maintenance phase
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
• Facilitates internal and external meetings
• Maintains positive relationships with both internal and external partners
• Creates system or implementation process documentation for internal and external stakeholders

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor's degree in computer/software-related field or 2-3 years of software/IT customer service experience
• Excellent communication skills with the ability to build collaborative relationships
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Self-starter
• Detail-oriented
• Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor's degree in computer/software-related field or 5 + years of software/IT customer service experience
• 3+ years' experience in a software, training, and implementation environment
• 1+ years' experience with court projects

Equal Opportunity Employer
For further information, please review the Know Your Rights notice from the Department of Labor.