Hybrid JusticeTech Implementation Specialist

Talentify; Shreveport (LA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work Model

Up to 40% Travel

Job summary

Talentify seeks an Implementation Specialist for JusticeTech in a hybrid role based in Shreveport, LA. You will lead deployments, configure solutions, and demonstrate capabilities to clients while coordinating with cross-functional teams.

The role requires collaboration, strong communication, and the ability to manage complex projects from contract review through post-go-live support. Travel up to 40% is expected.

Qualifications

• Bachelor's degree in computer/software-related field or 2-3 years of software/IT customer service experience.
• Excellent communication skills with the ability to build collaborative relationships.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Self-starter.
• Detail-oriented.
• Ability to prioritize work and meet deadlines.

Responsibilities

• Reviews contracts for understanding and adherence to the scope of work.
• Consults with and partners with internal and external stakeholders to understand customer's business processes.
• Confirms environmental requirements and access.
• Analyzes current state and future state to ensure features and functionality meets scoped requirements.
• Installs databases and software and configures the solution to meet the customer's needs.
• Sets up and conducts solution demonstrations.
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications.
• Trains and/or assists with client/end-user training.
• Provides client support during testing, go-live, and post-go-live.
• Resolves issues/bugs.
• Migrates solution to production and performs post-production review.
• Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting.
• Works with Support to transition customer solutions to the maintenance phase.
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues.
• Facilitates internal and external meetings.
• Maintains positive relationships with both internal and external partners.
• Creates system or implementation process documentation for internal and external stakeholders.

Skills

Communication

Teamwork

Analytical thinking

Problem solving

Self-starter

Detail oriented

Time management

Education

Bachelor's degree in computer/software-related field

5+ years of software/IT customer service experience

Job description

Talentify seeks an Implementation Specialist for JusticeTech in a hybrid role based in Shreveport, LA. You will lead deployments, configure solutions, and demonstrate capabilities to clients while coordinating with cross-functional teams.

The role requires collaboration, strong communication, and the ability to manage complex projects from contract review through post-go-live support. Travel up to 40% is expected.