Implementation Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401K/Benefits

Job summary

Johnson Controls in the United States seeks a role that blends project management, customer success, and technology implementation. You will lead customer projects from kickoff through completion, ensuring they are delivered on time, within budget, and aligned with business goals.

You will act as the primary liaison between customers and technical teams, gather requirements, manage documentation, and drive customer satisfaction while adopting OpenBlue Employee software.

Qualifications

• Proven project management experience.
• Experience with SaaS implementations or customer onboarding projects.
• Strong business analysis and requirements gathering skills.
• Experience with software or system configuration.
• Excellent written, verbal, presentation, and organizational skills.
• Ability to communicate with technical and non-technical audiences.
• Willingness to travel occasionally (less than 10%).

Responsibilities

• Lead customer projects from kickoff through completion, delivering on time and within budget.
• Act as the liaison between customers and technical teams; gather requirements and manage documentation.
• Drive customer satisfaction and successful adoption of technology solutions.
• Define project scope, objectives, deliverables, timelines, and success criteria.
• Provide regular project updates to leadership and stakeholders.
• Train users and stakeholders on system capabilities and best practices.
• Create and maintain project documentation (plans, agendas, minutes, status reports).

Skills

Project management

Customer success

Business analysis

Communication

Requirements gathering

Problem-solving

Stakeholder management

Team collaboration

Training adults

Traveling to client sites

Education

Bachelor's degree or equivalent work experience

Tools

AutoCAD

Job description

Build your best future with the Johnson Controls team! Who we are: Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

This role combines project management, customer success, and technology implementation. You will lead customer projects from kickoff through completion, ensuring they are delivered on time, within budget, and aligned with business goals. Acting as the primary liaison between customers and technical teams, you will gather requirements, manage project documentation, communicate project status, and drive customer satisfaction. Success in this role requires strong communication, business analysis, problem-solving, and relationship-building skills, along with a passion for helping customers achieve their objectives and adopt technology solutions effectively.

How you will do it:

Build and maintain strong relationships with customer project teams and executive sponsors. Define project scope, objectives, deliverables, timelines, and success criteria in collaboration with stakeholders. Facilitate project kick-off meetings to gather and document customer business requirements and desired outcomes. Lead all phases of project delivery, ensuring projects are completed on time, within budget, and aligned to customer expectations. Monitor project progress, identify risks, and implement mitigation plans as needed. Serve as the primary point of contact between customers and internal field engineering teams. Follow established project management methodologies, standards, and reporting processes. Provide regular project updates to leadership and key stakeholders. Gather, analyze, and document business requirements and customer needs. Translate customer requirements into actionable project deliverables. Evaluate information from multiple stakeholders and reconcile competing priorities. Identify opportunities to improve customer outcomes and adoption of solutions. Support implementation and expansion of OpenBlue Employee software within customer organizations. Configure customer-facing surveys and platform settings to meet business requirements. Train users and stakeholders on system capabilities, processes, and best practices. Create and maintain professional floor plan images using AutoCAD. Develop and maintain key project documentation, including:

• Project plans
• Meeting agendas and minutes
• Status and highlight reports
• Risk and exception reports

What we look for:

• Required Passion for delivering exceptional customer experiences and driving customer success.
• Required Experience managing projects and coordinating cross-functional teams.
• Required Experience with SaaS implementations or customer onboarding projects.
• Required Demonstrated experience with software or system configuration.
• Required Strong business analysis and requirements gathering skills.
• Required Excellent written, verbal, presentation, and organizational skills.
• Required Ability to communicate effectively with both technical and non-technical audiences.
• Required Proven conflict resolution and stakeholder management capabilities.
• Required Ability to learn new technologies quickly through both formal instruction and self-directed learning.
• Required Experience training and supporting adult learners.
• Required Willingness to travel occasionally (less than 10%).
• Preferred Bachelor's degree or equivalent work experience.
• Preferred 3+ years of project management experience.
• Preferred AutoCAD experience.

SALARY RANGE:

$60,000 - $80,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.