Implementation Specialist

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Love's Travel Stops & Country Stores Inc. is seeking an Implementation Specialist to guide members through fuel application and line of credit setup, ensuring accurate completion and activation. You will coordinate with Sales, manage SF opportunities, and drive timely follow-ups to fund and activate accounts.

The role emphasizes process execution, inbound/outbound calls, and maintaining precise documentation in Salesforce, with activation readiness communicated to the Sales team.

Qualifications

• Strong communication and phone skills.
• Ability to manage multiple processes and follow structured workflows.
• Attention to detail with data entry and applications.
• Experience with CRM systems, preferably Salesforce.
• Time management and disciplined follow-up.
• Ability to thrive in a fast-paced, metrics-driven environment.

Responsibilities

• Handle inbound calls from the queue and assist members in real time.
• Complete fuel and line of credit applications with members over the phone.
• Collect and verify Application IDs for all submitted applications.
• Create and manage Salesforce opportunities for Fuel Implementation and FC Credit.
• Communicate completed applications to Sales, including providing Application IDs.
• Get documents from companies to get them approved.
• Send approval notifications to Sales once applications are approved.
• Schedule follow-up implementation appointments (typically 3–5 days out).
• Conduct follow-up calls to ensure cards are funded and activated.
• Confirm activation status and communicate readiness to Sales.
• Maintain accurate tracking and documentation of all activities in Salesforce.

Skills

Communication skills

Multitasking

Data entry accuracy

CRM systems

Time management

Metrics-driven work

Tools

Salesforce

Job description

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Position Summary

The Implementation Specialist is responsible for guiding members through the fuel application and line of credit setup process, ensuring accurate application completion, coordination with Sales, and successful card activation. This role is highly process-driven and focused on execution, follow-up, and cross-team communication to drive funded and active accounts.

Key Responsibilities

• Handle inbound calls from the queue and assist members in real time
• Complete fuel and line of credit applications with members over the phone
• Collect and verify Application IDs for all submitted applications
• Create and manage Salesforce opportunities for Fuel Implementation and FC Credit
• Communicate completed applications to Sales, including providing Application IDs
• Get documents from companies in order to get them approved.
• Send approval notifications to Sales once applications are approved
• Schedule follow-up implementation appointments (typically 3–5 days out)
• Conduct follow-up calls to ensure cards are funded and activated
• Confirm activation status and communicate readiness to Sales
• Maintain accurate tracking and documentation of all activities in Salesforce

Process Ownership

• Own the application process from initial call through activation
• Ensure smooth handoff between Implementation and Sales teams
• Drive timely follow-ups to prevent delays in funding and activation
• Maintain consistency and adherence to implementation workflows

Performance Expectations

• High call handling efficiency (inbound and follow-up calls)
• Accurate and complete application submissions
• Timely Salesforce opportunity creation and updatesybn? cheeks?
• Strong follow-up execution within defined timelines (3–5 days)
• High activation and funding success rate
• Effective communication with Sales team

Required Skills & Qualifications

• strong communication and phone skills
• the ability to manage multiple processes and follow structured workflows
• attention to detail with application and data entry accuracy
• experience with CRM systems (Salesforce preferred)
• time management and follow-up discipline
• the ability to work in a fast-paced, metrics-driven environment

Preferred Qualifications

• Experience in financial services, lending, or fuel card programs
• Previous implementation or onboarding experience
• Familiarity with credit application processes

Compensation Structure

Performance-based compensation tied to completed applications and funded/activated accounts. Incentives aligned with successful implementation outcomes.

Our Culture

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.