Implementation Specialist

Harris Computer; North Carolina; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Vacation and personal days

Medical, dental, and vision coverage

Employee stock ownership

RRSP/401k matching

Lifestyle rewards

Job summary

EIS is a public safety software company seeking a Software Implementation Consultant to join its Professional Services team in the United States. You will lead client training, gather requirements for custom work, and provide technical support to users.

This role requires travel (10+ days) and close collaboration with clients and development teams to meet project goals. Strong communication and problem-solving skills are essential for success.

Qualifications

• 5+ years of industry experience in law enforcement, software support, or related field.
• Excellent customer service and oral/written communication skills.
• Proven problem-solving abilities and independent work capability.

Responsibilities

• Provide client training and support for EIS software.
• Travel 10+ days as required for projects.
• Gather requirements for custom work.
• Deliver low-level technical support to users.
• Collaborate with clients and development teams to achieve goals.
• Produce technical documentation and participate in product testing.
• Join the on-call rotation.

Skills

Customer service

Communication skills

Problem solving

Education

Bachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experience

Job description

About Us: EIS is a public safety software company providing a full suite of products, including Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service Management Systems. We are seeking talented and motivated individuals to join our Professional Services team. Previous law enforcement experience is highly desirable.

Job Description

As a Software Implementation Consultant, Software Support, you will have the opportunity to work in a fast-paced environment working with a team managing multiple concurrent projects. Your impact will be significant in ensuring the successful implementation and support of our software solutions. A successful candidate is highly motivated, can work independently, with minimal direction. This position requires the ability to learn the EIS suite of products and then communicate best practice use for new and established customers. Strong organizational skills will contribute to the candidates success. Experience instructing in the law enforcement, corrections environment is desirable.

Responsibilities

• Client training
• Ability to travel for extended times is required (10+ days at times)
• Gathering requirements for new custom work
• Customer support, low level technical support for our software users
• Work closely with clients and development team members to achieve client goals
• Technical documentation
• Product testing
• Join on call rotation

Qualifications

• 5+ years of industry experience, Law Enforcement or Software Support
• Bachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experience
• Excellent customer service and oral/written communication skills
• Proven problem-solving skills

What We Offer

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision coverage from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards

Salary range: $65,000 - $75,000 USD per year.