Implementation Specialist

Harris Computer; Arkansas; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

3 weeks' vacation

Medical, Dental, Vision coverage

Employee stock ownership and RRSP/401k

Lifestyle rewards

Job summary

EIS, part of Harris Computer, seeks a Software Implementation Consultant to support public safety software deployments and ongoing client success. The role involves leading client training, gathering requirements for custom work, and providing essential software support across multiple projects.

Ideal candidates bring 5+ years in law enforcement or software support, a Bachelor’s degree, and strong communication and problem-solving skills.

Qualifications

• 5+ years of industry experience in law enforcement or software support.
• Bachelor's degree in Business, Accounting, Information Systems, or related field, or equivalent work experience.
• Excellent customer service and oral/written communication skills.
• Proven problem-solving skills.

Responsibilities

• Client training
• Travel for extended periods (10+ days at times)
• Gather requirements for custom work
• Provide customer and low-level technical software support
• Collaborate with clients and development team to achieve goals
• Prepare technical documentation
• Assist in product testing
• Join on-call rotation

Skills

Customer service

Communication

Problem solving

Travel availability

Education

Bachelor's degree (Business/Accounting/IS)

Job description

About Us: EIS is a public safety software company providing a full suite of products, including Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service Management Systems. We are seeking talented and motivated individuals to join our Professional Services team. Previous law enforcement experience is highly desirable.

Job Description

As a Software Implementation Consultant, Software Support, you will have the opportunity to work in a fast-paced environment working with a team managing multiple concurrent projects. Your impact will be significant in ensuring the successful implementation and support of our software solutions. A successful candidate is highly motivated, can work independently, with minimal direction. This position requires the ability to learn the EIS suite of products and then communicate best practice use for new and established customers. Strong organizational skills will contribute to the candidates success. Experience instructing in the law enforcement, corrections environment is desirable.

Responsibilities

• Client training
• Ability to travel for extended times is required (10+ days at times)
• Gathering requirements for new custom work
• Customer support, low level technical support for our software users
• Work closely with clients and development team members to achieve client goals
• Technical documentation
• Product testing
• Join on call rotation

Qualifications

• 5+ years of industry experience, Law Enforcement or Software Support
• Bachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experience
• Excellent customer service and oral/written communication skills
• Proven problem-solving skills

What We Offer

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision coverage from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards

Salary range: $65,000 - $75,000 USD per year.