Implementation Specialist

Fulfil; New York (NY); Hybrid; USD 55,000 - 105,000; Full time

Job summary

Fulfil is seeking an ambitious ERP Implementation Associate in New York, offering a unique opportunity to learn and grow by engaging directly in implementation projects. This role involves supporting merchant onboarding and using AI tools, with travel opportunities across North America and the UK.

Qualifications

• Experience implementing complex systems like CRM, ERP, or WMS.
• Motivation to grow quickly and continuously improve.
• Excitement about using modern tools (AI) for faster work.

Responsibilities

• Support onboarding new merchants on Fulfil.
• Collaborate with senior implementation specialists.
• Troubleshoot and optimize Fulfil setups.

Skills

Curiosity

Problem Solving

Initiative

Creativity

Education

Courses in supply chain, accounting, finance or operations

Tools

ChatGPT

Slack

Zapier

GSuite

Job description

1 week ago Be among the first 25 applicants

We’re looking for an ambitious, early-career ERP Implementation Associate who wants to learn by doing—working alongside the sharpest operators in modern commerce and taking real ownership from day one.

This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, you’ll become a full-stack consultant, using AI tools and hands-on experience to implement Fulfil at some of the most exciting brands in the world.

You’ll apprentice under senior implementation specialists while owning meaningful parts of real customer projects. From kickoff to go-live and beyond, you’ll work directly with our merchants to help them get the most out of Fulfil’s platform.

And yes—you’ll travel. We fly out to work with customers in person across North America and the UK, and you’ll be right there with us.

Location: Hybrid – New York (in-office 3x/week)

Type: Full-Time

What You’ll Do:

• Support the onboarding of new merchants by helping configure and launch their operations on Fulfil
• Own execution and collaborate with senior implementation specialists as part of a hands-on apprenticeship
• Own specific workstreams and deliverables within larger implementation projects
• Gather business requirements and map merchant workflows (order to cash, purchase to pay, inventory, etc.)
• Use AI tools like ChatGPT and Claude to streamline configuration and documentation
• Help troubleshoot, test, and optimize Fulfil setups pre- and post-go-live
• Travel on-site to work directly with customers, understand their operations, and build deep context
• Work with stakeholders across Sales, Product, Engineering, and Merchant Success to ensure a seamless handoff post-implementation
• Grow into a full-stack implementation consultant—fluent in both business problems and technical solutions

Job requirements

We’re Looking for Someone With:

• That has done an implementation of a complex system or part of it (CRM. ERP , WMS, supply chain software get extra points)
• Curious about how systems work, especially in eCommerce, supply chain, operations, accounting, or marketplaces.
• Learns quickly and enjoys breaking down complex problems to find smarter, faster solutions.
• Takes initiative and follows through—comfortable working independently, asking the right questions, and keeping things moving.
• Motivated to grow fast, improve continuously, and raise the bar for themselves and the team.
• Thinks creatively and isn’t afraid to experiment when there’s no obvious answer.
• Leans in when the work gets intense—especially when it's in service of a great outcome for the team or the merchant.
• Excited by the idea of using modern tools (ChatGPT, Slack, Zapier, GSuite) to move faster and work smarter.
• Open to travel to work closely with some of the most exciting brands in North America and the UK.

Nice to Haves:

• Took courses in supply chain, accounting, finance, or operations
• Have used Shopify, Amazon Seller Central, or marketplaces
• Have worked with eCommerce merchants or understand DTC brands
• Have played with automation or AI tools on your own (we’d love to hear how)

About Us:

Fulfil helps high-growth, high-volume merchants simplify operations and scale for growth. With the rise in omnichannel commerce, Fulfil was founded with the simple idea that merchant operations need to be simplified in order to deliver amazing retail experiences. Fulfil enables businesses to turn their back office operations into an accelerator for growth by integrating order management, inventory management, warehouse management, vendor/supplier management, wholesale, manufacturing, financials, and customer service, into one seamless solution. We believe merchants should love their operations platform, and we work hard to make that happen every single day. Fulfil is a trusted solution for brands like HexClad, Mejuri, Ridge, and many more.

Fulfil is a technology company with offices in Toronto, Miami and Bangalore. The team is made up of people who want to feel challenged at work, be the best at their craft, and learn from one another. We come from different backgrounds and experiences, all passionate about the work we do, the team we do it with, and the customers we do it for. Join us in our journey to simplify operations and empower merchants around the world!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Software Development and Retail

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