Implementation Specialist

HRDelivered; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

HRDelivered is seeking a dynamic individual in Jacksonville, FL for a Full‑Time role focused on onboarding new clients and employees. The candidate will collaborate with sales and operations teams to ensure seamless transitions for clients, emphasize proactive problem-solving, and maintain high customer service standards.

The ideal candidate should have 3+ years of customer service experience, knowledge of PrismHR, and strong communication and organizational skills. Work is primarily in office, providing valuable support in a growing environment.

Qualifications

• 3+ years of customer service experience.
• 2+ years of human resources or administrative office related work preferred.
• 1-3 years of experience with PrismHR required.

Responsibilities

• Transform client file from prospect into full‑service client.
• Ensure timely enrollment and integration with clients.
• Collect information and documentation for enrollment during onboarding.

Skills

Customer service experience

Human resources knowledge

Microsoft Excel

Strong communication skills

Problem-solving capabilities

Tools

PrismHR

Job description

HRDelivered is looking for a dynamic individual to join our local Professional Employer Organization (PEO). Our mission is to always build long‑term solutions for our clients through the power of proactive problem solving and amazing customer service to create lasting value for our clients, team, and community.

Job Summary

Responsible for the onboarding of new clients and employees into the organization’s system. Position will work closely with the sales and operation team to work as a liaison between the new client and the organization. Position will be working with the sales team to collect all proper documentation to begin service, work with new employees for all proper hire on documentation for employment, client to meet all service needs and documentation, and the operation team to transition for service.

Duties and Responsibilities

• Transformation of client file from prospect into full‑service client within the operating systems
• Works with the client and employee onboarding department to ensure timely enrollment and near seamless integration with clients
• Acts as a liaison with clients and employees of clients to collect information and documentation for enrollment during onboarding
• Ensures complete and accurate submission of employee documents such as W-4, I-9, and I-9 supporting documents
• Answers questions from employees and clients that involve employment, payroll, garnishments, benefits, training, and general onboarding processes
• Performs a variety of administrative tasks to best fit the current need of the organization
• Works to improve system processes with leadership to provide a more efficient and/or higher quality service
• Help troubleshoot any issues that occur during onboarding or that may occur through regular service
• Provide payroll support when necessary to meet the increasing demand of the payroll department

Job Qualifications

• 3+ years of customer service experience
• 2+ years of human resources or administrative office related work (preferred)
• 1-3 yrs PrismHR Experience (required)
• Must function proficiently independently and in group environments
• Knowledge of Microsoft Excel - at least at an intermediate level
• Strong communication, organization, and planning skills
• Ability to take directions and follow processes
• Ability to prioritize task and multi-task
• Strong personal ownership of responsibilitiesMust be professional with an outgoing and energetic attitude
• Must be able to take initiative without direction
• Excellent problem‑solving capabilities

Job Type

Full‑time

In Office opportunity, Jacksonville, FL, Fort Myers, FL, and West Bend, Wisconsin