Implementation Specialist

HumCap; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

HumCap’s client is a restaurant technology company that provides point-of-sale (POS) systems to restaurants and hospitality businesses. As an Implementation Specialist, you’ll be the client’s main contact after the sale, guiding each new account from kickoff through go-live and handing off to support.

You’ll lead projects, manage timelines, travel to client sites, train staff, and help with remote installs while keeping scope and budget in check with strong communication and organization.

Qualifications

• 1–2 years of related experience in project coordination, store or restaurant openings, training, or client-facing tech support.
• Strong communication, organization, and problem-solving skills.
• Comfort with hard conversations and setting clear expectations with clients.
• Ability to work on your own and keep projects moving without being micromanaged.
• Willingness to learn, take coaching, and grow in the role.
• Basic tech troubleshooting skills.
• Restaurant, hospitality, or retail experience is a plus, but not required.

Responsibilities

• Lead each new client project after the sale, including scope, timeline, and budget.
• Confirm what the client needs, build the project plan, and run weekly check-in meetings.
• Manage a few client accounts at a time, many with multiple locations.
• Travel on-site to unpack and install hardware and set up software for each client.
• Train restaurant staff on the system, or point them to the right training materials.
• Support each site for two weeks after go-live, then hand it off to the support team.
• Spot risks early, flag problems before they grow, and keep clients updated.
• Hold firm on the agreed scope and timeline, and have honest conversations when needed.
• Work closely with internal teams and escalates technical issues when needed.
• Help with remote installs and support work when you’re not in the field.
• Document all work and keep up with product updates, procedures, and training.

Skills

Project coordination

Store openings

Training

Client-facing tech support

Education

High school diploma or GED

Job description

Location: Dallas, TX (travel across the US)

About the Role

HumCap’s client is a restaurant technology company that provides point-of-sale (POS) systems to restaurants and hospitality businesses. As an Implementation Specialist, you’ll be the client’s main contact after the sale. You’ll guide each new account from kickoff through go-live, then hand it off to the support team.

This role is a great fit for someone who has opened restaurants or stores, trained teams, and stayed calm under pressure. You don’t need a tech background. You do need strong people skills, good follow-through, and a desire to learn.

What You’ll Do

• Lead each new client project after the sale, including scope, timeline, and budget.
• Confirm what the client needs, build the project plan, and run weekly check-in meetings.
• Manage a few client accounts at a time, many with multiple locations.
• Travel on-site to unpack and install hardware and set up software for each client.
• Train restaurant staff on the system, or point them to the right training materials.
• Support each site for two weeks after go-live, then hand it off to the support team.
• Spot risks early, flag problems before they grow, and keep clients updated.
• Hold firm on the agreed scope and timeline, and have honest conversations when needed.
• Work closely with internal teams and escalates technical issues when needed.
• Help with remote installs and support work when you’re not in the field.
• Document all work and keep up with product updates, procedures, and training.

What You Bring

• 1–2 years of related experience in project coordination, store or restaurant openings, training, or client-facing tech support.
• Strong communication, organization, and problem-solving skills.
• Comfort with hard conversations and setting clear expectations with clients.
• Ability to work on your own and keep projects moving without being micromanaged.
• Willingness to learn, take coaching, and grow in the role.
• Basic tech troubleshooting skills.
• Restaurant, hospitality, or retail experience is a plus, but not required.

Requirements

• High school diploma or GED.
• Ability to travel throughout the US, with possible international travel.
• Ability to work nights, weekends, and holidays as projects require.
• Valid driver’s license, passport, and a safe driving record.
• Ability to lift 40+ lb boxes.
• Must be authorized to work in the United States.
• Medical plans in the Cigna PPO network
• Dental and vision
• Life and AD&D insurance, plus voluntary life and AD&D